Sr Specialist IT User Support

Driven by integrity and united by the people-and-pet bond, we find strong purpose in the work we do and an even greater joy in those we get to work alongside. Together, we harness the expertise of our long-standing tradition of excellence to embrace possibility and continuously push to do what's never been done before in pet care. Discover your purpose and fuel your passions when you bring your love of pets to a team that prides itself on the power of togetherness—We are Proudly Connected.

Purely Driven.

Digital Transformation is at the center of all that we do. With data-driven innovators passionate about making a difference in the lives of pets, we create cutting-edged digital business models that solve complex problems. You’ll be at the forefront of digital advancements as they happen in real time, as well as ensure we remain a leader and innovator in the pet care category.

Have a hand in making a lasting impact within our long-standing history.

As a Sr. Specialist, IT User Support, you'll be the go‑to technical partner keeping our associates connected, productive, and supported every day. This role sits at the intersection of hands‑on technical expertise and high‑touch customer service, where you'll balance proactive maintenance, reactive troubleshooting, and mentorship while helping shape how IT support is delivered across the business.

• Deliver L1 help desk and L2 desk side support to employees working onsite and remote, with a focus on strong customer experience in a fast‑paced enterprise environment
• Manage incidents and requests through Service Now while also supporting employees independent of a ticketing system when urgency calls for it
• Image, configure, and deploy HP and Lenovo laptops and desktops, and maintain accurate asset records using Service Now Asset Manager
• Troubleshoot and support hardware break/fix, HP printers, mobile devices (iOS & Android), and conference room equipment including Microsoft Teams Rooms, projectors, and speakerphones
• Support Windows 11 troubleshooting and client‑side networking across corporate LAN/WAN, home routers, and mobile hotspot environments
• Leverage enterprise tools including remote support software, VPN clients, Active Directory, Power Shell, and Computer Management to resolve complex issues quickly
• Run projects and identify opportunities to add value to the business, while serving as a mentor to junior technicians on the team
• Participate in an after‑hours on‑call rotation and travel up to 10% to local or regional offices to provide onsite support and build client relationships

• High school diploma or equivalent
• 5+ years of experience providing technical support to end users in an enterprise environment

• Technical certifications, vocational training, or coursework toward a degree in Computer Science, Information Systems, or a related field is preferred
• Working knowledge of Microsoft 365 Enterprise applications such as Power BI, Power Automate, and Power Apps is preferred

Don't meet all the qualifications listed under "other"? These are preferred, but not required. When you apply for a role with Nestlé, we ensure that individual confidentiality is held to the highest regard. We are intentional about creating an inclusive workplace for everyone. We consider our associates our most valuable assets. Please apply for full consideration.

The approximate pay range for this position is $80,000 to $100,000 per year. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.

Incentives and/or benefit packages may vary depending on the position. Learn more at

It is our business imperative to remain a very inclusive workplace.

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