Junior User Support Specialist; Electronics Security Clearance

Position: Junior User Support Specialist (Electronics) with Security Clearance
GovCIO is currently hiring for a Junior User Support Specialist for the Service Desk (SD) Electronics Team to provide essential technical support, hardware/software troubleshooting, and mobile device management for a mission critical U.S. Coast Guard (USCG) program. This position will be located in St. Louis, MO and will be a hybrid position. Responsibilities The Junior User Support Specialist will serve as a remote point of contact for technical support, mobile equipment administration, and remote connectivity troubleshooting.

The role requires foundational technical problem-solving skills, excellent customer service, and the ability to resolve hardware, software, and network issues efficiently within established Service Level Agreements (SLAs) in a virtual team environment.

Key responsibilities include:

* Respond to customer questions and troubleshoot technical issues related to Electronics.
* Ask questions and use problem-solving skills to route the ticket to the correct group within a large organization.
* Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system. Open tech request site visits tickets.
* Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
* Install and configure software, and document internal procedures and FAQs.
* Walk users through the use of our products or systems and provide follow-up communication to ensure resolution.
* Open tech request site visits tickets. Qualifications High School with 0 - 3 years (or commensurate experience) Required Skills and Experience
* Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.

* Excellent verbal and written communication skills.
* Patience and empathy to provide top-notch service and ensure user satisfaction.
* Ability to prioritize tasks and handle multiple tickets simultaneously.
* Ability to work independently and as part of a team.

Clearance Required:

Active Secret Clearance. Preferred Skills and Experience
* Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
* Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
* Experience with Service Now (SNOW) or equivalent enterprise trouble ticketing software.
* Experience working in a fast-paced call center or technical help desk environment. Posted Salary Range USD $17.36 - USD $26.92 /Hr.