Desktop Support Technician

Overview

Roeslein & Associates
is a global leader in engineering, manufacturing, and construction services, specializing in modular,pre-fabricatedsolutions for the energy, beverage, and industrial sectors. With a focus on safety, innovation, and sustainability, Roeslein delivers turnkey project execution from concept to commissioning. Our team is driven by a commitment to quality and client success,operating across North America, South America, Europe, and Asia.

Why Join Roeslein?

At Roeslein, you’re not just taking a job – you’re becoming an employee owner. As part of a 100% ESOP organization, you share the success you help create while building a long-term career with a company that invests in its people.

A Values Driven, People-First Culture

We live by a simple but powerful ethos:

Remain Humble. Stay Hungry. Be Happy.

That means:

• Working hard and continuously improving
• Treating people with respect and integrity
• Prioritizing safety and quality in everything we do
• Enjoying the work we do – together

Competitive Pay & Comprehensive Benefits

We offer a rewards package designed to support your whole life - at work and at home:

• Employee Stock Ownership Plan (ESOP) and 401(k)
• Medical, dental, vision, and life insurance
• Paid vacation, holidays, and sick leave
• Paid parental leave
• Education and tuition reimbursement
• Bonus opportunities based on company and individual performance

Growth, Development & Career Paths

We believe careers should grow, not stall. Whether you’re early in your career or bring years of experience, we support your development through:

• Mentorship from experienced professionals
• Ongoing technical, safety, and leadership training
• Clear pathways for advancement across teams and disciplines
• Tuition and education reimbursement

POSITION SUMMARY:

The Desktop Support Technician will provide level 1 and 2 support and daily workstation infrastructure problem resolution to all Roeslein Employees and its remote locations. This support includes in-depth troubleshooting of hardware and software in a Windows environment in addition to deploying, refreshing, and moving hardware and software for associates. Hardware includes PCs, laptops, Macs, phones, printers, copiers, projectors, and all necessary hardware/parts for each.

The Technician provides technical support to employees via phone, e-mail, remote control tools and desk-side visits. The Technician will also work with various 3rd party companies to provide necessary support and/or service for all hardware/software supported.

• Provide effective and creative solutions on Help Desk related issues to ensure satisfaction and productivity.
• Provide end user desktop training.
• Manage basic changes and additions to the company telephone systems.
• Maintain an accurate inventory of all computer and peripheral equipment.
• Maintain and track all software licenses and notify management when licenses need to be ordered or renewed.
• Ensure that hardware lifecycle procedure is maintained.
• Assign, redirect and emulate all Help Desk tickets (web, email or phone, e.g.) to the appropriate IT resource in a timely manner.
• Install software, modify settings, replace hardware, etc. to resolve user issues; resolve desktop and network issues to restore service; and remove/uninstall software products.
• Execute hardware/software deployment projects.
• Performs software installation, updates, configuration and troubleshooting.
• Configure and troubleshoot printers, scanners and other peripheral devices; and remove/uninstall hardware.
• Uses configuration management and ticket processes to document support actions taken.
• Develop and maintain relationships with employees at all locations.
• Conduct activities in a safe and healthy manner and work in accordance with established safety and company requirements.

• 0-3 years of experience in a desktop support, help desk, or related position is preferred.
• Proficient in Windows Desktop Operating Systems (10-11), Microsoft Office and familiar with tracking software.
• Basic understanding of Windows Active Directory.
• Basic understanding of networking, DHCP and DNS.
• Basic level proficiency with batch scripting and commands.
• Can effectively train users on desktop…