Level I Engineer

Kforce has a client in Saint Louis, MO that is seeking a Level I Engineer.

Job Summary:

We are seeking a motivated and customer-focused Level I Technical Support Specialist to join our MSP team. This entry-level role is ideal for someone passionate about IT, eager to learn, and ready to provide hands-on support to a variety of clients. As an Engineer, you'll be the first point of contact for technical issues, assisting with hardware/software troubleshooting, installations, and basic network support.

Key Responsibilities:

* Provide Tier 1 help desk support to clients via phone, email, and onsite visits

* Troubleshoot and resolve basic hardware, software, and network issues

* Assist with setup and configuration of desktops, laptops, printers, and mobile devices

* Perform software installations, updates, and virus/malware removal

* Support user account creation, password resets, and basic Active Directory tasks

* Document all work performed in ticketing systems (e.g., Connect Wise, IT Glue)

* Escalate complex issues to Level II/III technicians as needed

* Participate in workstation imaging and deployment projects

* Maintain a professional and friendly demeanor while working with clients
* CompTIA A+ or similar certification preferred (or currently pursuing)

* 2-3years of experience in IT support or help desk roles

* Familiarity with Windows OS (10/11), Microsoft Office, and basic networking concepts

* Understanding of DNS, DHCP, and endpoint protection tools is a plus

* Strong communication skills and ability to explain technical issues to non-technical users

* Valid driver's license and reliable transportation for local client visits

Skills & Attributes:

* Eager to learn and grow in a fast-paced MSP environment

* Strong problem-solving and multitasking abilities

* Team-oriented with a customer-first mindset

* Detail-oriented with good documentation habits