Information Technology Specialist - Salesforce Workflow Integrator

Job Title

Job Description

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

1. Designs, develops, configures and implements complex Salesforce-based workflows to route and manage Compliance and other cases. Leverages Mule Soft and native Salesforce capabilities to integrate the platform with Pega, Artificial Intelligence (AI) functions/Application Programming Interfaces (APIs), and case classification systems.

2. Integrates Mulesoft/Salesforce applications with data sources from other platforms, Enterprise services like M365, Document Management, S3, external APIs, File Transfer Systems, etc. as required and maintains architecture and design artifacts for IRS IT.

3. Integrates AI capabilities within Salesforce workflows to achieve organizational goals while following all applicable AI implementation guidelines elops Proof of Concepts (POCs) to demonstrate new features that are introduced in newer versions of the product as needed.

4. Analyzes business processes and translates functional requirements into scalable technical workflow designs. Configures automation logic, triggers, and security controls.

5. Develops technical documentation including system design documents, data models, integration diagrams and interface control documents. Leads technical reviews and approves workflow configurations and deployments. Evaluates system impacts of proposed changes and provides risk assessments.