VTC Technician Security Clearance

Responsibilities

• Monitor live VTC sessions, hardware, and conferences using Cisco (TMS) & (CMS) to preemptively identify audio/video issues.
• Act as first responder for Tier I‑III VTC issues: provide immediate remote support via VNC Viewer or TMS remote control, and in‑person assistance when required.
• Leverage Service Plus ticketing system to maintain strict accountability of problems and resolutions, identify trends, and recommend system improvements.
• Schedule and manage local and remote AV/VTC events, including reservation of physical room space across NCE Campus East and West.
• Resolve scheduling conflicts for NGA conference rooms across multiple networks.
• Schedule Joint Worldwide Intelligence Communications System (JWICS) VTCs for external agencies using the integrated JWICS scheduling system.
• Assist customers with recording VTC sessions as needed.
• Perform new hardware installations, implement software/firmware upgrades, and modify existing setups across multiple vendor models of collaboration endpoints.
• Collaborate seamlessly with engineering teams to resolve complex or out‑of‑scope issues.
• Develop and maintain operational documentation (step‑by‑step troubleshooting guides) for varying levels of support staff.

• Active TS clearance with SCI eligibility and eligibility to obtain a CI Poly certification.
• Security+ certification.
• Associate’s degree or equivalent experience.
• 3+ years of progressive experience in A/V operations, IT support, or VTC administration.
• Hands‑on experience with Tele‑presence Management Suite (TMS), CMS, CMM, VNC Viewer, Service Plus Ticketing System, and multi‑vendor collaboration endpoints.
• Experience with devices from manufacturers such as AMX, Extron, Crestron, and Planar.
• Intelligence Community experience preferred.

• Recognition of achievements through service anniversaries, spot awards, and employee referral bonuses.
• A growing organization of passionate, top‑shelf IT engineering professionals with extensive experience in the Intelligence community.
• Benefits:
  Health, Dental, Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance, Voluntary Life Insurance, Stipends, Referral Bonuses, and more.

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.