IT Service Ops Engineer
Listed on 2026-07-18
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IT/Tech
IT Business Analyst, IT Consultant
Additional Information About the Role
BJC is hiring for an IT Service Operations Engineer. The CSDM Engineer supports and maintains an accurate, CSDM‑aligned Configuration Management Database (CMDB) and application/service data within a healthcare environment. This role focuses on service modeling, data quality, and governance to ensure IT service management processes are supported by reliable configuration and application information.
Essential Responsibilities- Maintain CMDB and application/service records in alignment with Service Now CSDM standards.
- Support onboarding and ongoing maintenance of Business Applications, Application Services, and related infrastructure records.
- Monitor CMDB data quality and remediate accuracy, completeness, and compliance issues.
- Review and validate data from Service Now Discovery and integrations; assist with identification and reconciliation issues.
- Collaborate with application, infrastructure, and service owners to ensure accurate ownership, lifecycle status, and relationships.
- Support CMDB audits, documentation, and standard operating procedures required for a regulated healthcare environment.
- Experience working with Service Now CMDB and CSDM (CSDM 4.0 preferred).
- Understanding of service modeling concepts (Business Application vs. Application Service).
- Experience supporting CMDB data quality, governance, or audits.
- Familiarity with identification, reconciliation, and multiple data sources (Discovery, imports, integrations).
- Ability to work collaboratively in a regulated or enterprise IT environment.
- Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
- Disability insurance paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
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