JD Edwards Support Tech

Overview

JD Edwards Support Analyst is a frontline IT professional that is responsible for providing day-to-day technical and functional support for JD Edwards ERP systems. They are a core team member to help ensure that JD Edwards systems are operational, user-friendly, and aligned with business goals, combining technical troubleshooting with user support and documentation.

• Tier 1–2 Support:
  Manage incoming calls, help tickets, and user inquiries for JD Edwards
• Troubleshooting:
  Resolve access, navigation, configuration, and transaction issues (e.g., stuck orders, vouchers, receipts)
• Collaboration:
  Work with JDE system administrators, developers, business users and IT leadership to escalate and resolve complex issues
• User Management:
  Perform account setup, role/security changes, and password resets
• Metrics & Reporting:
  Track support performance, create reports using Reports Now
• Documentation & Training:
  Create and maintain SOPs, user guides, and training materials; conduct 1-on-1 or group training sessions
• Testing Support:
  Assist with UAT, regression testing, and validation of system updates

• JD Edwards
  
  Experience:
  
  1–5+ years supporting JD Edwards
• Functional Knowledge:
  Distribution (Sales Order and Purchasing), Manufacturing, Finance
• Tools: JDE Enterprise One 9.2, DSI/Cloud Inventory, Reports Now, Service Desk Plus, Microsoft Office
• Soft Skills:
  Strong communication, problem-solving, documentation, and customer service mindset
• Technical
  
  Skills:
  
  Understanding of UBEs, system logs, integrations, JDE Orchestrator, basic SQL