Support Analyst; L1

Support Analyst (L1)

Location: Saint Louis, Missouri (onsite)

Duration: 10 months

This position is for an ATM Operations L1 Support Analyst responsible for the day-to-day operations of a technology platform. The role involves identifying potential production failure scenarios, creating incident tickets, and communicating with internal operations teams. The analyst will take ownership of escalations, performing troubleshooting, analysis, and resolution to support new and existing equipment and software.

• Provide phone queue support for technical and operational issues, comprising approximately 75% of daily activities.
• Perform technical recovery of ATMs, accounting for approximately 25% of the workday.
• Manage incidents and problems by creating tickets and enhancements in a tracking system.
• Conduct analysis, research, and resolution of issues using advanced query skills.
• Interpret, evaluate, and resolve problems pertaining to the functional operation of technology products.
• Communicate effectively with internal business and operations teams.
• Navigate multiple applications simultaneously to troubleshoot and maintain network stability.

• Demonstrated experience in a technical support, helpdesk, ATM servicing, or electronic banking operational role.
• Experience directly troubleshooting issues to maintain the stability of a network.
• Proficiency with the Microsoft Office Suite.
• Strong customer service, verbal, and written communication skills.
• Ability to work under general direction on moderately complex projects.

• Familiarity with Jira.
• Familiarity with Splunk or Splunk Enterprise.

• Previous knowledge of ATM hardware and software.
• Experience with root cause analysis.
• Proficiency with telephone systems, as the majority of the day will involve utilizing telecommunications.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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