Site Reliability Analyst

Site Reliability Analyst

We are seeking a highly skilled Site Reliability Analyst to join our IT Service Delivery organization. This role is responsible for the end-to-end reliability, performance, observability, and operational excellence of a large-scale enterprise performance analytics platform. Initially, this position will act as a backup for system maintenance and support, transitioning long-term into a performance engineering role focused on troubleshooting complex system and application issues.

Key Responsibilities

• Support and maintain the Capacity Management (CPAC) environment, performing daily operational monitoring and system health checks.
• Troubleshoot performance issues, collector failures, missing data, and application stability concerns.
• Investigate system and application performance issues, assisting customers with root cause analysis.
• Design, build, and support a production monitoring and analytics platform in a Docker/Kubernetes containerized environment.
• Ensure high availability, reliability, and scalability of platform services while adhering to enterprise security and compliance standards.
• Develop operational runbooks, standard operating procedures, and support documentation.
• Perform manual OS patching, vulnerability remediation, and operate vulnerability scanning tools.
• Correlate logs, metrics, traces, and events using tools like Splunk, Prometheus, and Grafana to identify root causes.
• Analyze system resource utilization, including CPU, memory, disk I/O, and network latency.
• Lead technical discussions with support teams to investigate and resolve performance issues.

Required Qualifications

• 5+ years of Linux/Unix administration experience, including system build and deployment.
• 5+ years of experience supporting enterprise production applications.
• 3+ years of container platform administration experience (Docker/Kubernetes).
• Proven experience in troubleshooting performance issues in distributed production environments and performing root cause analysis.
• Experience with service maintenance, operational support, and performance management.

Technical Skills

• Programming and automation experience with one or more:
  Python, No
  
  SQL, Svelte, SQL, GIT, Bash/Shell scripting.
• Experience with observability tools such as Splunk, Grafana, Prometheus, App Dynamics, or Open Telemetry.
• Familiarity with security scanning tools, vulnerability management, and patch management.

Professional Skills

• Advanced analytical problem-solving and critical thinking skills.
• A strong drive and attitude to learn, resolve issues, and not give up easily.
• Ability to communicate recommendations effectively to both technical and non-technical audiences.
• Must be a U.S. Person.

Preferred Qualifications

• Exposure to Airflow.
• Site Reliability Engineering (SRE) experience.
• Background in performance engineering or capacity planning/management.
• Cloud platform experience (AWS, Azure, GCP).
• Certification in Kubernetes or Docker.
• Broad technical exposure across various OS platforms (e.g., HPUX, AIX, VMware), networking protocols, and storage technologies.