Helpdesk Analyst

Helpdesk Analyst

St. Louis | Hybrid Opportunity

Apply your helpdesk support experience to a collaborative, award-winning firm that values flexibility, teamwork, and career growth.

Ready to be the friendly, solutions-focused IT pro people count on? Sandberg Phoenix is looking for a Helpdesk Analyst with 1+ years of call center or helpdesk experience to join our Helpdesk Service Team in our St. Louis office.

In this highly visible role, you’ll help keep our team connected and productive by troubleshooting hardware and software issues, answering helpdesk calls, and supporting day-to-day IT operations across the firm.

• Hybrid Flexibility Enjoy the best of both worlds: meaningful in-office collaboration and the ability to work remotely.
• Award-Winning Culture Join a firm recognized as one of St. Louis’ Best Places to Work in 2024 and 2025.
• Growth & Development Build your skills through training, mentorship, and opportunities for continued professional growth.
• Team-First Environment Work with people who support one another, take pride in excellent service, and enjoy working together.

• Are proactive, flexible, and comfortable balancing multiple priorities
• Enjoy working independently while being part of a collaborative team
• Bring a positive, solution-focused approach to your work
• Value accountability, trust, and flexibility in a hybrid environment

• Support creditor rights litigation matters, including court filings, service of process, calendaring, and case management.
• Provide Level 1 technical support.
• Provide friendly, courteous, and quality systems support to all users.
• Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
• Troubleshoot, analyze, resolve, track, escalat and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications).
• Assist users with various firm application support systems;
  Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
• Assist with inventory control and tracking of IT assets throughout the firm.
• Perform employee office moves relating to IT.
• Image new computers and configure them for deployment to members.
• Manage Audio/Visual setups including conference calls and Web Ex/Teams/Zoom events.
• Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.
• Participate in an on-call after hours schedule for emergency assistance when needed.

• Strong customer service and communication skills
• Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).
• Knowledge of Android and iPhone device setup and troubleshooting.
• Intermediate knowledge of Windows 10 and Operating Systems.
• Knowledge of VPN and VMWare Horizon connectivity principles.
• Working knowledge of Active Directory and user account changes.
• Working Knowledge of Microsoft Teams including Teams voice and video conferencing.
• Technical aptitude with strong PC literacy skills.
• Strong problem-solving skills and decision-making ability.
• Ability to learn and apply technical information in a fast-paced, demanding work environment.
• Flexibility to accommodate helpdesk’s hours of operation, including participating in after hours on-call schedule.
• Strong enthusiasm and desire to learn.
• Work well in a team environment.
• At least one year experience in a Call Center/Helpdesk position.
• Minimum of Associates Degree in computer technology or business related degree or equivalent experience.
• Preferred: A+ Certification
• Preferred:
  Certification as Microsoft Office Specialist

• Hybrid work environment
• Competitive salary based on experience
• Medical, dental, vision, life, and disability coverage
• FSA, HSA, PTO, and 401(k) plan
• Paid parking or transportation allowance
• Paid birthday off
• Office casual dress code
• Tuition reimbursement
• Opportunities to connect through firm committees and affinity groups

Salary range $50,000 - $60,000 commensurate with experience.

Sandberg Phoenix is committed to an inclusive environment and does not discriminate in its employment practices based on any characteristic protected by federal, state, or local law.