Senior Supplier Operations Manager

This job posting is anticipated to remain open for 30 days, from 27-Jul-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose:
We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

We are seeking a highly experienced technology services strategist to serve as a senior individual contributor and trusted advisor to senior technology leadership. This role is responsible for helping shape the future of Edward Jones Digital workforce, technology services, evaluating emerging service delivery models, monitoring market trends, and ensuring the organization remains aligned with leading industry practices.

The successful candidate will possess deep expertise in technology services, managed services, vendor ecosystems, sourcing strategies, operating models, and commercial structures. They will provide thought leadership and actionable recommendations that help the organization optimize technology investments, workforce strategies, accelerate innovation, improve service outcomes, and maintain a competitive advantage. Through strong governance, industry insights, and collaboration, you will help create a resilient, scalable, and future-ready technology ecosystem that delivers measurable business value.

• Serve as the organization's subject matter expert on industry technology vendor trends and service delivery models.
• Continuously assess industry trends, market evolution, emerging capabilities, and leading practices across global technology services providers.
• Develop forward-looking technology workforce and service strategies that align with business objectives, technology roadmaps, and long-term operational goals.
• Provide thought leadership on future-state operating models, including managed services, outcome-based delivery, platform-enabled services, global delivery models, and emerging service ecosystems.

• Serve as a trusted advisor to Digital and business leaders on technology partner strategy, ecosystem design, workforce modernization, and technology investment priorities.
• Develop and refine technology workforce and service strategies across existing and emerging technology domains in partnership with cross-functional organizations.
• Identify opportunities to improve service quality, operational resilience, scalability, flexibility, and cost effectiveness.
• Guide workforce and operating model transformations, including managed services, business process outsourcing, and capability modernization initiatives.
• Orchestrate collaboration across Architecture, Engineering, Product, Sourcing, Legal, HR, Compliance, Finance, Third-Party Risk, Global Delivery Capabilities, and Technology leadership to align partner capabilities with strategic objectives.

• Bachelor's degree or equivalent experience required.
• Extensive experience leading technology partner ecosystems across third party workforce services, outsourcing providers, cloud, software, infrastructure, and AI.
• Proven success delivering large-scale third-party workforce and technology transformation programs.
• Strong understanding of sourcing, supplier governance, strategic Technology service providers, and technology ecosystem.
• Staying current on emerging technologies, market…