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24/7 EOC Support Analyst — Incident & Tech Support
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-07-31
Listing for:
TierPoint
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
TierPoint is seeking an EOC Support Analyst to provide essential system administration support and strong customer service across a 24/7/365 operations team. You will handle incoming calls and alerts, document tickets, and escalate issues to appropriate resources in a fast-paced environment.
Responsibilities include diagnosing basic technical events, escalating critical issues promptly, and maintaining clear communications via phone, chat, and email while following documented processes and
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