IT Support Technician

Overview

Tucker Ellis LLP is seeking a dedicated Support Technician to join our IT team. This role provides technical support for employees and guests, addressing software, hardware, printer, and audio-video conferencing needs. The Support Technician’s primary function is to resolve technical software, hardware, telephone, printer and audio-video conferencing issues for firm users. This role participates in a rotating on-call schedule that involves after-hours and weekend support.

The position requires in-person attendance five days a week in the St. Louis, Missouri office. The candidate will be the sole IT support person on-site.

• Serve as the first point of contact for customers seeking technical assistance.
• Diagnose and resolve computer, application, and basic network technical issues.
• Provide in-person and remote support.
• Provide desktop and laptop hardware support.
• Troubleshoot and repair troublesome Microsoft Word documents.
• Assist with desktop videoconferencing systems such as Zoom and Teams.
• Troubleshoot VPN and Internet connectivity issues.
• Use imaging tools to build and rebuild computers for distribution.
• Performs miscellaneous job-related duties as assigned.

• High School Diploma or GED Required
• Advanced technical education is a plus but not a requirement
• Ability to work independently and as part of a team servicing a wide variety of customers, both internal and external to the firm
• Excellent communication skills and patience working with users
• Ability to record, track, correspond, and document resolution of user problems
• Strong knowledge of Microsoft Windows and Microsoft Office 365
• Three (3) years of experience in application support and troubleshooting, preferably in a law firm or law department environment, but will consider other corporate settings
• Must pass a background check

Work is performed in a typical interior/office work environment. Physical effort is required, including moving computers, connecting computer cables, and lifting computer-related equipment.

• Medical, Dental, Vision, Life Insurance, and other voluntary benefits to choose from
• 401K/Profit Sharing

Tucker Ellis LLP is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering an inclusive workplace for all.

Please note that Tucker Ellis LLP does not accept unsolicited resumes from third-party recruiters. Any unsolicited resumes sent to our employees or offices will become the property of Tucker Ellis LLP, and no placement fees will be paid.