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Help Desk Manager - Lead IT Support & Process Excellence
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-08-02
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Core & Main is seeking a Help Desk Manager to oversee the daily IT support operations for associates at our St. Louis corporate office. You’ll manage the help desk staff, enforce SLAs, and drive continuous service improvements.
The role requires strong leadership, communication, and problem-solving abilities, with a history of managing performance metrics, root cause analysis, and cross-team collaboration to deliver reliable IT support and high associate satisfaction.
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