Public Technology Assistant - Rpt

Public Technology Assistant

Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? The St. Louis Public Library's Schlafly Branch is seeking a Public Technology Assistant. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team.

Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance.

In this role you will:

• Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff.
• Plan and lead training sessions and programs for staff and customers.
• Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
• Provide one-on-one assistance for customers through Tech Connect appointments.

You will need to be:

• Friendly, patient, and able to build relationships at all levels.
• Strategic about assisting customers with different levels of technological proficiency.
• Capable of effectively presenting information and responding to questions from customers and staff.
• Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
• Organized, detail-oriented, and able to work with competing tasks and priorities.

You will need to have:

• At least six months of customer service experience.
• An associate's degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED.
• Strong communication, writing, speaking, and organizational skills.
• Comfort with using and learning technology as the Library continues to evolve.

Benefits include:

• Competitive salary range starting at $18.67 per hour
• Medical, dental and life insurance
• Paid vacation, holidays, and sick days
• 401(a) Plan
• 457(b) Deferred Compensation Plan
• Partial tuition reimbursement for approved courses
• Professional development

Hours for this position are:

Mon. & Thurs.: 3:15-8:15pm;
Sat.: 12-5pm; every other Tues.: 3:15-8:15pm; every other Sun.: 12:45-5:15pm 20 hours a week, hours subject to change.

About Schlafly Library:

• Built in 2002
• 25,000 square feet
• The collection includes approximately 32,000 items (children's, adult, and international language materials)
• 1 quiet room/study room
• 3 meeting rooms (one auditorium, one multi-purpose room & one smaller conference room)

About the neighborhood:

Schlafly is located in the bustling Central West End, an exciting and diverse residential neighborhood with people of all races, ethnicities, and socioeconomic classes. The neighborhood is located between St. Louis University and Forest Park, and forms one of the largest regional centers of employment with the combination of the medical campus, nearby universities, and the Cortex Innovation Community.

To apply:

If you are interested in this opportunity, please visit slpl.org /employment and submit your cover letter and resume with your application. Thank you!