Support Specialist

Requirements Must have:

• We need strong working knowledge of Windows and macOS operating systems.
• We are looking for familiarity with Microsoft Office and other common business productivity tools.
• We require a basic understanding of networking fundamentals.
• Experience with help desk or ticketing platforms is considered an advantage.
• We value strong troubleshooting and analytical problem-solving abilities.
• We need excellent communication and interpersonal skills.
• We are looking for someone who can work independently, juggle multiple priorities, and stay on schedule.

• We provide technical assistance to employees and platform users through email, chat, and remote support.
• We diagnose and resolve hardware, software, and account-related problems.
• We support Windows, macOS, and commonly used productivity applications.
• We handle connectivity and system access issues.
• We log, monitor, and organize support cases in a ticketing system.
• We elevate complex technical matters to the appropriate team members when needed.
• We assist with software updates, user account administration, and system setup.
• We maintain clear documentation of support processes and solutions.
• We deliver prompt, professional customer service while promoting user satisfaction.

We are Teletherapy Match, a growing and innovative organization dedicated to improving access to quality mental healthcare through our digital teletherapy platform. This is an in‑person role offering the opportunity to strengthen your technical expertise while supporting employees and users in a fast‑paced, customer‑focused environment. We also offer an employee assistance program and life insurance, and the compensation range for this position is $42,571.82 to $78,819.47 per year.