Desktop Support Technician

Net2

Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Work Location:
Onsite
- St Louis, MO 63118

Pay Rate: $29/hr on W2

Should be a team member and individual contributor. Should handle CXO level customers with white glove approach. Interest to learn new technologies. Take ownership and drive results. Should act as location POC for the IT related issues and coverage. Should work with the team and ensure the coverage and support is taken care with zero escalation.

• Operating System Troubleshooting:
  Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
• Device Migration, Software Deployment & Patch Management :
  Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
• End-User Support:
  Providing technical assistance for desktop client applications, ensuring optimal software performance.
• Hardware Services:
  Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops
• Asset Lifecycle Management:
  Handling procurement, disposal, and inventory tracking of IT hardware.
• Mobile Device Management (MDM):
  Managing devices through Intune and JAMF for enterprise-wide security and configuration.

Regards,

Sr. Account Manager
- Enterprise Business

Net2

Source Inc.

Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873

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