Principal Consultant

Before you apply:
Softchoice prides itself on the development of its employees. Please speak with your manager before submitting your application so they can endorse you and confirm this role aligns with your career development plan.

At Softchoice, our purpose is to unleash the potential of people and technology. We were built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower everyone, to ensure that every employee has a path to success — and we’re in it together to make life better for each other, our customers, our partners, and our communities.

The convergence of cloud, AI, and modern work is redefining what it means to be a productive, secure, and connected organization. Softchoice is reimagining the role we play in our customers’ lives, and we are seeking a senior technical and delivery authority to lead that transformation within our Workplace practice.

• Serve as the highest-level technical authority for Workplace engagements — the final escalation point for solution design, architecture decisions, and technical risk across Microsoft 365, Cisco Collaboration, and Apple device management platforms
• Lead the design and delivery of complex, multi-workstream Workplace transformations: M365 migrations, modern endpoint deployments, identity consolidations, collaboration platform consolidations, and security posture improvements
• Guide customers through platform-selection decisions with objectivity — recommending the right Workplace tools and configurations based on workforce needs, compliance requirements, and long‑term strategy
• Review and approve architecture documents, deployment plans, technical assessments, and statements of work to ensure quality, consistency, and alignment with Softchoice standards
• Stay at the leading edge of Workplace innovation — translate emerging trends (AI‑powered productivity, Copilot for M365, zero‑trust security, autonomous endpoint management) into practical service offerings
• Maintain active certifications across Microsoft, Cisco, and Apple; represent Softchoice as a thought leader at industry events, partner briefings, and customer advisory boards

• Act as a trusted advisor to C-level and VP-level client stakeholders — conduct discovery, define business outcomes, and craft tailored transformation roadmaps that create measurable workforce and operational value
• Partner with account teams through the full sales cycle: lead solution scoping workshops, develop business cases, author and review statements of work, and respond to RFPs and RFIs
• Identify, shape, and support new business opportunities within existing accounts — introduce new Softchoice capabilities and cross‑practice offerings to expand client relationships
• Quantify the value of proposed transformations; help clients understand how to measure and track success in productivity, security posture, and total cost of ownership

• Lead the delivery of complex, multi‑phase engagements from initiation to closure — own scope, quality, timeline, and profitability
• Partner with PMO counterparts to manage risks, issues, resource plans, and client communications; function as the “Two in the Box” technical lead
• Hold team members, contractors, and partners accountable to Softchoice delivery standards and best practices
• Drive up‑and cross‑sell opportunities organically from within active engagements

• Mentor, coach, and develop architects, senior consultants, and consultants on their technical growth, utilization performance, and delivery quality throughout engagements
• Build a high‑performance project culture: create psychological safety, encourage candid debate, and model Softchoice values of personal growth, customer passion, taking care of others, and owning the end result
• Contribute to hiring decisions, onboarding, and capability development for the Workplace practice team
• Represent the practice in leadership forums —…