Enterprise Client Data & Insights Manager (CRM

This is an in-office position and can be based in any established HDR location in the US.

As a marketing and business development professional, you have equal strengths in relationship building, analytical thinking, change management, process improvement, and technology. You are passionate about helping people work smarter by simplifying processes, improving data quality, and creating meaningful insights that drive better business decisions.

At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth.

Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

The Client Data & Insights Manager serves as a strategic business partner for Sales Cloud CRM, HDR’s client relationship/opportunity intelligence platform. This role is responsible for maximizing the value of Sales Cloud by ensuring high-quality data, strong user adoption, effective reporting, and continuous process improvements across the enterprise. Working closely with Marketing, Business Development, Operations, Technology, and executive leadership across the organization, this individual helps transform Sales Cloud into a trusted business tool that improves decision‑making, strengthens pursuit strategies, increases operational efficiency, and enhances the overall client experience.

• Serve as the enterprise business partner for Sales Cloud CRM, ensuring it effectively supports business development, marketing, and operational objectives.
• Evaluate existing workflows and recommend improvements that simplify processes, improve efficiency, and increase organizational value.
• Partner with Technology team and software vendors to support CRM system configuration, enhancements, troubleshooting, testing, and ongoing platform optimization.
• Act as the primary communications liaison for regional CRM champions/leads.
• Identify opportunities to leverage automation, integrations, AI, and emerging technologies to improve productivity and user experience. Document CRM system processes, standards, best practices, and user procedures.

• Build trusted relationships across the organization to understand user needs, identify barriers to adoption, and improve overall system effectiveness.
• Promote organizational adoption by encouraging consistent use of established processes, standards, and best practices.
• Partner with business leaders to identify opportunities for additional training, coaching, and process improvements.
• Design, deliver, and manage training programs, user resources, communications, and support materials that enable employees to effectively utilize Sales Cloud

• Establish and maintain standards that promote accurate, complete, and consistent data throughout Sales Cloud.
• Monitor data quality, identify trends, and proactively address gaps or inconsistencies that impact reporting and decision‑making.
• Develop processes that improve data integrity while reducing duplicate, incomplete, or outdated information.
• Partner with business leaders to improve accountability for data…