IT & Cloud Support Analyst I - Paid Training Program with Security Clearance

Description

Location:

Onsite 5 days/week in St. Louis, MO until training is complete, then hybrid work model Job type:
Contract-to-hire Company :
The name of our partner organization will be disclosed during the interview process. This is not a direct role with Launch Code; it is a position through Launch Code, working with one of our partner companies.

Disclaimer: We are unable to provide work sponsorship for this role. We are unable to consider candidates for this role who have a current or future work sponsorship need (this includes those holding extended OPT Visas).

Job Description
We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure. Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution.

The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment. A candidate new to the entire technology stack is estimated to require approximately 50-70 hours of training (4-6 weeks of paid training, part-time). However, someone missing only one or two components could be ready in just a few days.

Launch Code leverages a combination of staff expertise and industry-leading learning platforms (e.g., Pluralsight, Git Lab University) to tailor training to each candidate's individual skill gaps. Training options include:
* Git Lab CI/CD pipelines (primary specialization)

* Kubernetes fundamentals

* Amazon EKS (Kubernetes on AWS)

* AWS fundamentals (EC2, S3, IAM, EBS, ECR)

* Terraform (Infrastructure as Code)

* Istio (service mesh/networking)

* Argo CD (Git Ops deployment)

* Elastic (monitoring and alerting)

* Git commit-history triage ("who broke the pipeline")

* QA testing (smoke, UI, and performance testing)

* Service support fundamentals You Will
* Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting

* Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents

* Create and update technology documentation for customers

* Work with our dev team to integrate into their development cycle as a product tester

* Monitor our cloud infrastructure to triage and remediate issues as they surface

* Proactively suggest and implement improvements to our environments

* Coordinate across many different teams to champion and drive outcomes At a Minimum, You Have
* Some technical experience, whether as a hobbyist or a professional (relevant education counts too)

* Attention to detail and personal workflows that produce reliable outcomes

* A curious mind, the drive to understand complex systems, and an understanding of the downstream effects of your decisions

* Genuine interest in technology and the puzzle underneath each issue

* Ability to be onsite 5 days per week, working either a morning (6a-2p) or afternoon (2p-10p) shift Ideally, You Have
* 2 years of experience on a help desk, or as a sysadmin or Dev Ops engineer

* An Associate's or Bachelor's degree in a related field

* Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs

* Experience working within cleared facilities Nice to Have
* Possession of an active Secret or TS/SCI clearance