Site MES IT Liaison

The Site MES IT Liaison will support Manufacturing Execution System (MES) project implementation and post-go-live support at the manufacturing site level. This role will act as the key liaison point between site users, Global MES teams, IT, Infrastructure, ERP, offshore development/configuration teams, vendors, and implementation partners. The role requires a strong functional and technical understanding of MES platforms and manufacturing processes, with the ability to drive clarity in requirements, support business process reengineering, manage site-level MES governance, and coordinate activities across the MES lifecycle from project start and site readiness through go-live, hypercare, and steady-state support.

Reporting to:
Site IT Lead, Matrix line:
Sr. Manager MES Lead – CoE

• sAct as the main site-level IT coordinator and governance contact for MES project and support activities
• .Build strong working relationships with Operations, Quality, MSAT, Validation, site IT, Global MES, Infrastructure, ERP, vendors, and implementation partners to drive alignment
• .Coordinate MES lifecycle activities including requirements, design, build, testing, training, go-live, hypercare, support handover, and steady-state operations
• .Track site-level MES actions, risks, issues, dependencies, decisions, and readiness items with clear ownership and follow-up
• .Coordinate technical and functional discussions between site users, Global MES teams, and offshore development/configuration teams
• .Support business process reengineering and help align site processes with the core MES template, standard ways of working, and practical shopfloor needs
• .Drive clarity in MES requirements by capturing site feedback, process gaps, user needs, and local constraints in a structured way
• .Support site readiness activities including infrastructure, user access, shopfloor devices, printers, scanners, terminals, interfaces, and connectivity
• .Coordinate required testing and compliance-related activities by helping site teams participate, provide inputs, and close actions as needed
• .Log, track, and elevate MES issues to the right support teams with clear business impact, priority, and required details
• .Support creation and update of MES-related documents such as SOPs, work instructions, user guides, support guides, and training materials
• .Ensure smooth communication between site teams, Global MES teams, support teams, and offshore delivery teams

.

• on Support site documentation readiness for MES processes, user roles, support model, SOPs, work instructions, user guides, and training material
• s.Coordinate required compliance and CSV inputs with Quality and Validation teams, while keeping the role focused on site MES coordination and readines
• s.Ensure site-level documentation and support materials are updated when MES processes, access, devices, interfaces, or support models chang
• e.Maintain clear site records for key decisions, open actions, issue follow-ups, knowledge transfer, and support handove

r.

• ent Manage site-level MES governance by coordinating demand, changes, open tickets, priorities, escalations, and improvement ite
• ms.
  
  Coordinate L2/L3 site support after MES implementation and support users with MES issues, questions, and support follow-
• up.
  
  Work with Operations, Quality, MSAT, Validation, Global MES, and support teams to ensure MES does not become a bottleneck for site operatio
• ns.
  
  Identify recurring issues, support gaps, training needs, process pain points, and improvement opportunities to strengthen MES operations at the site lev
• el.
  
  Support site-level MES change requests, impact assessment, testing coordination, documentation updates, training coordination, and adoption follow-

up.

mentsQualifica

• tions
  
  Bachelor degree or equivalent experience in Engineering, Computer Science, Life Sciences, Information Technology, or related f
• ield.
  
  Experience supporting MES implementation or site IT project coordination in manufacturing environm
• ents.
  
  Deep understanding of manufacturing processes, shopfloor operations, and MES platf
• orms.
  
  Strong functional and technical understanding of MES applications, interfaces, user…