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Information Technology Support Specialist
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-08-23
Listing for:
Concero
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
- Ensures timely completion of assigned helpdesk tickets while maintaining a high standard of quality.
- Ensures that clear and prompt communication is maintained throughout the ticket completion process with all stakeholders.
- Troubleshoots and repairs end user hardware, software, and peripherals.
- Escalates issues to appropriate internal IT staff as needed.
- Documents all work completed within the IT ticketing system.
- Receive, document, organize, and prioritize IT requests via phone, chat, email, and ticketing system.
- Provides basic technology training to staff, in-person and virtually.
- Provide Audio/Visual support for both virtual and in-person meetings.
- Identifies opportunities for process and technology improvement inside the department.
- Promptly responding to incident notifications.
- Facilitates new account setup and access to internal and external systems.
- Evaluate appropriate access for position changes in regular audits.
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