AI Process Intelligence Specialist

AI Process Intelligence Specialist

Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose:
We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

The AI Process Intelligence Specialist is responsible for enhancing operational efficiency and quality across the firm by leveraging Process Intelligence. This role focuses on leveraging event data to mine processes, and track and report on process improvement opportunities. By implementing AI-driven process mining, the Specialist identifies opportunities for optimization and drives measurable improvements in efficiency.

Key Responsibilities:

• Apply strong knowledge of data structures, event logs, and system-generated transactional data to reconstruct how work flows across systems and teams.
• Extract, transform, and analyze event-level and transactional data from multiple sources.
• Link and integrate data across systems to create a comprehensive view of end-to-end processes.
• Identify process bottlenecks, variations, and inefficiencies through data analysis.
• Generate insights to support automation and process optimization opportunities.
• Translate complex data findings into actionable process improvement insights for stakeholders.

Qualifications:

• Bachelor's degree in Engineering, Operations, or a related field
• Minimum of 3 years, preferred 5 years experience in process intelligence and/or automation.
• Strong knowledge of process mapping and analytical techniques
• Hands-on experience with AI-driven process mining tools and methodologies
• Understanding of automation technologies and their application in business processes
• Experience with data governance practices and data integrity management
• Ability to define, track, and report on metrics and frameworks that measure process improvement outcomes
• Preferred experience using enterprise process mining platforms (e.g., Signavio, Celonis) to analyze and optimize business processes

** Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
** At Edward Jones, we are building a place where everyone feels like they belong. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.

Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e).