Lead Health Technician; Telehealth

Lead Health Technician (Telehealth Clinical)

The Lead Health Technician (Telehealth Clinical) provides direct leadership to a team of Telehealth Clinical Technicians as well as leading initiatives designed to improve the delivery of care to Veterans using telehealth. The incumbent provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.);

with duties that may require travel. Primary responsibilities of the incumbent include, but are not limited to:

• maintaining certification as a telehealth preceptor in order to deliver advanced telehealth training and evaluation of the competencies of clinicians and/or less experienced telehealth staff members,
• supporting clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice,
• functioning as an imager and data manager for telehealth store and forward applications, managing real time clinical telehealth events,
• providing established patient education, and providing technical and administrative support of telehealth operations
• evaluating telehealth operations and supporting performance improvement efforts,
• providing technical support to end-users,
• scheduling simple and complex intra-facility and inter-facility telehealth appointments,
• installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned

Work Schedule:

7:30am - 4:00pm / 8:00am - 4:30pm

Telework:
Ad-hoc available per agency policy

Virtual:
This is not a virtual position.

Functional Statement #: 000000