IT & Cloud Support Analyst - Paid Training Program

Brief Description Location

Onsite 5 days/week in St. Louis, MO until training is complete, then hybrid work model

Contract-to-hire

The name of our partner organization will be disclosed during the interview process. This is not a direct role with Launch Code; it is a position through Launch Code, working with one of our partner companies.

We are unable to provide work sponsorship for this role. We are unable to consider candidates for this role who have a current or future work sponsorship need (this includes those holding extended OPT Visas).

We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure. Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution.

The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment. A candidate new to the entire technology stack is estimated to require approximately 50-70 hours of training (4-6 weeks of paid training, part-time). However, someone missing only one or two components could be ready in just a few days.

Launch Code leverages a combination of staff expertise and industry-leading learning platforms (e.g., Pluralsight, Git Lab University) to tailor training to each candidate's individual skill gaps.

• Git Lab CI/CD pipelines (primary specialization)
• Kubernetes fundamentals
• Amazon EKS (Kubernetes on AWS)
• AWS fundamentals (EC2, S3, IAM, EBS, ECR)
• Terraform (Infrastructure as Code)
• Istio (service mesh/networking)
• Argo CD (Git Ops deployment)
• Elastic (monitoring and alerting)
• Git commit-history triage ("who broke the pipeline")
• QA testing (smoke, UI, and performance testing)
• Service support fundamentals

• Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
• Run daily smoke tests, monitor internal channels or dashboards, and elevate incidents
• Create and update technology documentation for customers
• Work with our dev team to integrate into their development cycle as a product tester
• Monitor our cloud infrastructure to triage and remediate issues as they surface
• Proactively suggest and implement improvements to our environments
• Coordinate across many different teams to champion and drive outcomes

• Some technical experience, whether as a hobbyist or a professional (relevant education counts too)
• Attention to detail and personal workflows that produce reliable outcomes
• A curious mind, the drive to understand complex systems, and an understanding of the downstream effects of your decisions
• Genuine interest in technology and the puzzle underneath each issue
• Ability to be onsite 5 days per week, working either a morning (6a-2p) or afternoon (2p-10p) shift

• 2 years of experience on a help desk, or as a sysadmin or Dev Ops engineer
• An Associate's or Bachelor's degree in a related field
• Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
• Experience working within cleared facilities

• Possession of an active Secret or TS/SCI clearance