Business Director, Packaging Platform

About BW Packaging

BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry-Wehmiller family, we unite a global team of packaging experts with a clear purpose:
People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own—delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands—trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success.

Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and long‑term partnership and service, we help customers achieve operational excellence today while building the future of packaging together.

The Business Applications Director is accountable for ensuring that the current and future Customer Engagement (CE) and ERP systems effectively support the requirements of the Packaging Platform businesses. This position is responsible for guaranteeing system alignment with business objectives, managing critical changes, and leading continuous improvements. The Director also oversees the deployment of ERP D365 across all Packaging platform operations, with a primary focus on facilities in the United States and Europe.

Success in this role requires a collaborative leader capable of coordinating both direct reports and matrix‑managed team members to deliver high‑quality, cost‑effective, and timely solutions that reflect Barry-Wehmiller's best practices. The Director will serve as a key member of Barry-Wehmiller’s ERP and CE Center of Excellence.

• Oversee platform ERP improvements and new implementations by handling analysis, coordinating configuration and enhancements, ensuring thorough documentation, supervising data extract‑transform‑load, managing integration, training, testing cycles, supporting go‑live, and guiding stabilization.
• Lead a team of Solutions Analysts, fostering their skill development to support legacy systems while preparing them for Microsoft Dynamics 365 (D365) deployments across the platform.
• Coordinate projects and guide team members, collaborating with Business Partners, Project Managers, and Enterprise Services to deliver effective solutions to business teams.
• Serve as the communication link between internal IT and the business community, ensuring transparency on project status, clear KPIs, timely decision‑making, and managing escalations to maintain high‑quality, on‑time project delivery.
• Work in partnership with Solutions Architects to ensure the Platform uses the core BW ERP design and agreed methodologies. For any new requirements, consult with the BW Standards/COE to find suitable solutions while keeping systems standardized.
• Collaborate with Operations and Infrastructure teams to support daily operations and facilitate development and deployment of new systems.
• Manage Packaging Solution Analysts who provide Tier 3 support for divisional and platform systems, including legacy ERPs like Infor XA. Act as the main contact with Enterprise Services Support teams for Tier 1 and 2 issues, escalating as necessary to ensure excellent customer service.
• Collaborate with the Enterprise Business Applications team to develop the strategy, rollout, and iterative improvement of D365 Customer Engagement (CE) modules, ensuring business alignment and smooth integration with ERP and other enterprise systems.
• Manage cross‑platform integrations by working closely with Solution Architects and IT teams to enhance business processes and data flow.
• Drive customer feedback efforts within D365 CE using tools like Customer Voice to gain insights and improve customer experience.
• Supervise the training and enablement of…