IT Support Specialist

Help Desk / IT Support Specialist

We are seeking a professional, customer-focused Help Desk / IT Support Specialist to provide day-to-day technical support in a professional services environment with a strong Microsoft-based technology stack. This role is responsible for troubleshooting user issues, supporting core infrastructure and business applications, and delivering high-quality service to internal employees.

• Provide first- and second-level technical support for hardware, software, mobile devices, printers, and peripheral equipment.
• Troubleshoot and resolve issues related to Microsoft 365, Windows operating systems, Outlook, Teams, One Drive, and other standard Microsoft tools.
• Support user account administration, password resets, access permissions, and group management in Active Directory and related systems.
• Install, configure, and maintain laptops, desktops, docking stations, and other end-user technology.
• Assist with onboarding and offboarding activities, including device setup, account provisioning, and access removal.
• Document incidents, service requests, resolutions, and recurring issues in the ticketing system.
• Escalate complex technical issues to senior IT staff or third-party vendors as needed.
• Support conference room technology, video meetings, and collaboration tools in an office-based professional services setting.
• Perform routine system updates, patching, software deployments, and asset tracking.
• Maintain a high level of professionalism and customer service when working with employees and leadership across the organization.

• 2+ years of experience in help desk, desktop support, or IT support roles.
• Experience supporting Microsoft environments, including Windows 10/11, Microsoft 365, Outlook, Teams, and Active Directory.
• Strong troubleshooting skills across hardware, software, networking, and user access issues.
• Experience working in a professional services environment such as legal, consulting, accounting, financial services, or similar office-based organizations preferred.
• Familiarity with ticketing systems, remote support tools, and endpoint support processes.
• Excellent interpersonal, communication, and customer service skills.
• Ability to manage multiple priorities and respond effectively in a fast-paced environment.