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Service Desk Leader: Drive SLA Excellence & Client Success
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-09-01
Listing for:
Forward Slash Technology
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Forward Slash Technology in St. Louis, MO seeks a Service Desk Manager to lead daily service desk operations, ensure timely and high-quality support, and uphold exceptional client service across multiple customers.
You will manage a team of technicians, monitor SLAs and KPIs, drive continuous improvement, mentor staff, and collaborate with NOC, Engineering, and Project teams to deliver scalable MSP solutions.
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