Sr. Analyst, Application Support – Change Management

Sr. Analyst, Application Support
- Change Management

St. Louis County's Information Technology Department is seeking an experienced Sr. Analyst, Application Support
- Change Management, to drive the successful implementation and adoption of enterprise software releases and changes across the County's government. In this high-impact role, you will coordinate technology change initiatives – from routine patch management and feature upgrades to the introduction of brand-new enterprise applications – ensuring each change is planned, communicated, and executed with minimal disruption to County operations. You will collaborate closely with IT teams, business units, and vendors to integrate changes into critical county-wide platforms (including Microsoft 365, Ivanti IT Service Management, Workday, and Accela) while adhering to industry best practices such as ITIL-based change management procedures.

By championing a structured change management process, comprehensive training programs, and proactive communication strategies, the role will be pivotal in improving how the County introduces new technology solutions and updates. This position offers the opportunity to improve cross-functional change efforts that enhance user adoption and operational excellence. The typical starting salary is between $31.63 - $37.96 hourly, depending upon the candidate's qualifications as well as budgetary considerations.

St. Louis County offers its employees many excellent benefits with paid medical insurance, 20 days of PTO (paid time off) the first year and increasing with seniority, and 11-12 paid holidays. Employees hired for full time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years.

Other benefits include: paid life insurance, a credit union, 457 Deferred Compensation Plan, pre-tax premium pay plan, dependent care and medical expense reimbursement plans, and short and long term disability insurance. In addition to these benefits, as of January 1, 2023, St. Louis County approved up to 480 hours of paid parental leave for eligible employees welcoming new children, either by birth or adoption.

The employee can also take up to 80 hours of leave for prenatal care and up to 80 hours for care of the child within the first year. Please click to view all of our benefits.