Financial & Administrative Applications Manager

Financial & Administrative Applications Manager

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Financial & Administrative Applications Manager position.

This position may be filled remotely, or in any of our locations.

The Financial & Administrative Applications Manager is responsible for the operational leadership, support, administration, and continuous improvement of the Firm's financial and administrative application portfolio. This role provides leadership for application support, operational reporting, vendor management, service delivery, incident management, and application lifecycle activities across a diverse portfolio of business-critical systems. The position works closely with business stakeholders, application owners, technology teams, and vendors to ensure systems remain stable, reliable, secure, and aligned with business objectives.

The Financial & Administrative Applications Manager is accountable for the day-to-day operational success of the Firm's financial and administrative applications while driving improvements in service delivery, support processes, user experience, and operational efficiency. Essential functions include:

• Lead the support, administration, and operational management of the Firm's financial and administrative application portfolio.
• Ensure timely resolution of application issues and service requests while maintaining a high level of customer satisfaction.
• Establish and monitor service levels, operational metrics, and performance indicators.
• Drive continuous improvement of support processes, workflows, and user experience.
• Provide leadership during application incidents, outages, and production support activities.

• Provide leadership, mentoring, and development for application support, reporting, and operations team members.
• Establish team priorities, workload management processes, and operational objectives.
• Promote accountability, collaboration, customer service, and operational excellence throughout the team.
• Support cross-training and knowledge-sharing initiatives to reduce dependency on individual contributors.

• Develop strong partnerships with Finance, Accounting, Billing, Procurement, Revenue Cycle Operations, HR, Pricing and other business stakeholders.
• Act as a trusted advisor regarding application capabilities, limitations, opportunities, and operational improvements.
• Facilitate discussions related to application enhancements, support issues, system utilization, and process improvements.
• Ensure stakeholder expectations are understood and effectively managed.

• Establish and maintain productive relationships with application vendors, consultants, and service providers.
• Manage vendor support relationships and escalation processes.
• Participate in application roadmap discussions and product enhancement opportunities.
• Coordinate vendor involvement for upgrades, issue resolution, and strategic initiatives.

• Lead the delivery and support of operational reporting, dashboards, and business intelligence solutions supporting Finance, Accounting, Billing, Procurement, Human Resources, Risk Management, and other business functions.
• Oversee the design, development, maintenance, and support of reporting solutions utilizing Microsoft Power BI, SQL Server Reporting Services (SSRS), and related reporting technologies.
• Partner with business stakeholders to identify reporting requirements and opportunities to improve operational visibility and decision making.
• Ensure data accuracy, consistency, governance, and usability across reporting platforms.
• Support development of executive dashboards, operational metrics, KPIs, and analytical reporting solutions.
• Collaborate with technical teams to improve data accessibility and reporting capabilities across enterprise applications.

• Support planning and coordination of application upgrades, enhancements, and releases.
• Collaborate with engineering, infrastructure, security, and business teams to ensure successful implementation activities.
• Participate in testing, validation, readiness reviews, and deployment planning.
• Ensure appropriate documentation, training, and support materials are maintained.

• Identify…