Telecommunications Analyst II

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and One Life Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free Metro Link and Metro Bus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

The Telecommunications Analyst II is responsible for developing, maintaining, and supporting technology and telecommunications systems that enhance the efficiency and effectiveness of Bi-State Development’s core business operations.

• Analyzes communication needs across business units and recommends appropriate telecommunications solutions.
• Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems.
• Maintains call center configurations including holiday schedules, Interactive Voice Response (IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes.
• Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity.
• Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed.
• Produces confidential voice and data management reports, including system availability and usage metrics.
• Tests, evaluates, and recommends replacement communications equipment.
• Responds to user inquiries and service requests, documenting work through the ticketing system.
• Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary.

• Experience supporting Cisco Call Manager and enterprise VoIP platforms.
• Knowledge of SIP trunking and voice network integration (preferred).
• Experience with Cisco Jabber and Cisco Finesse applications.
• Familiarity with 66-block cross-connects and structured cabling systems.
• Experience integrating phone systems with door/gate badge access systems.
• Skilled in toning and tracing telecommunications cabling.
• Proven ability to analyze, troubleshoot, and resolve voice and data communication failures.
• Ability to troubleshoot traffic from external vendors through cube routers.
• Ability to configure and support voice gateways and related telecommunications equipment.
• Experience working with outside vendors to diagnose and resolve phone system issues.
• Ability to assess business communication needs and recommend appropriate technical solutions.
• Ability to manage inventory of communications equipment, supplies, and tools.
• Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008–2019).
• Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff.
• Excellent verbal and written communication skills with diverse audiences and technical skill levels.
• Ability to collaborate as part of cross-functional technical and professional teams.
• Demonstrated ability to work…