Datacenter Technician

Rack, stack, and decommission servers, network, and storage equipment.

Replace hardware components (hard drives, memory, power supplies, cables).

Label, inventory, and document all hardware changes.

• Manage structured cabling (fiber/copper) installations and patching.
• Perform power and cooling checks.
• Maintain cleanliness and safety in the data center.
• Respond to service tickets for physical interventions (system reboots, cable reseating, LED status checks).
• Collaborate with remote teams for diagnostics and updates.
• Escalate issues as needed.

• Maintain logs of activities and interventions.
• Provide reports on equipment status and completed tasks.
• Use monitoring tools and asset management systems.

• Experience:
  
  5-7 years in hands‑on IT support or data center environment.
• Technical Knowledge:
  Basic understanding of servers, networking equipment, and structured cabling.
• Tools:
  Familiarity with ticketing systems (e.g., Service Now, TDX).
• Soft Skills:
  
  Strong communication and problem‑solving skills.
• On‑site presence in a secure data center facility.
• Resetting systems and switching cables/plugs.
• Supporting scheduled (planned) and non‑scheduled (unplanned) activities.
• Providing local resource support for alert‑incident remediation.
• Ensuring compliance with ITIL‑based processes.
• Maintaining 8x5 service windows for physical administration.