Software Developer II; Business Application Analyst

Software Developer II (Business Application Analyst) (260000MD)

Position Grade: 214G

Department: ITSA Information Technology Services Agency

Job Type: Full-Time (Permanent)

Examination Number: EX1779

Location:

Downtown
- St. Louis, MO

The Software Developer II uses their technical background and knowledge of digital logic (conditional statements, etc.) to diagnose and troubleshoot application errors and issues and to analyze, gather requirements, design, and implement application enhancement projects. This role provides functional support to business stakeholders in the finance and supply areas within the City’s ERP system, Oracle Fusion Cloud, and peripheral applications.

• Learn the ERP system and understand business workflows: Review guides and explore non-production environments to learn the system (on-the-job training with guidance from your supervisor). Review business workflows so you can understand them and communicate effectively with each stakeholder group.
• Finance
  - City Comptroller’s Office is the primary stakeholder, and their user base is largely accountants. Workflows revolve around tracking of City finances via journal entries to the City’s general ledger.
• Supply
  - Supply Division is the primary stakeholder; their user base is buyers and contract/purchase agreement reps. Workflows revolve around inventory management, supplier management, contracting (to include purchasing agreements), and purchasing (requisitions, purchase orders, receipts, payments/invoicing).
• Service request (ticket) troubleshooting and resolution: Work a queue of service requests (tickets) to help end users or business owners resolve workflow or data-related issues.
• Analyze problem statements and communicate with customers to clarify the problem and desired outcome.
• Troubleshoot service requests (tickets) using experience and knowledge, existing internal guides, online Oracle knowledge articles, and customer. connect portals. If these don't resolve the issue, work with an outsourced managed services provider to investigate a solution.
• Propose solution(s) to customer, and work with them to implement.
• Communicate with customer to achieve positive confirmation/acceptance of solution before resolving service requests (tickets).

• Project work for software enhancements: Participate as a member of a project team to analyze and gather requirements, develop and build a solution, test the solution with stakeholders, and implement it in production.
• Attend project meetings and contribute to requirements gathering, leveraging technical knowledge of the application to steer conversations towards a feasible solution.
• Conduct project work developing and testing proposed solutions independently or with internal or external (consultant) resources.
• Work with stakeholders/end users to test solutions, seeking user acceptance.
• Work with stakeholders to implement solutions and help them to manage change.

• Data Utilization:
  Requires the ability to perform mid-level data analysis including the ability to audit, deduce, assess, conclude and appraise. Requires discretion in determining and referencing such to established criteria to define consequences and develop alternatives.
• Human Interaction:
  Requires the ability to provide guidance, assistance and/or interpretation to others, such as coworkers and the public, on how to apply policies, procedures and standards to specific situations.
• Equipment, Machinery, Tools and Materials Use:
  Requires the ability to operate and perform complex rapid adjustment on equipment, machinery and tools such as personal computers, modems, and/or related materials used in performing essential functions.
• Verbal Aptitude:
  Requires the ability…