Department Leader

This job posting is anticipated to remain open for 30 days, from 01-Oct-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose:
We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

At Edward Jones, we are investing in innovative digital experiences that help clients engage more effectively with their financial goals. As a Department Leader, Client Experience Technology, you will lead multiple product delivery teams responsible for building, supporting, and evolving digital solutions within the Client Financial Portal and broader client experience ecosystem. This role combines strategic technology leadership, product delivery oversight, and people leadership.

You will partner closely with Product, User Experience, Architecture, Quality Engineering, and business stakeholders to deliver scalable, secure, and client-focused technology solutions that improve the client and branch experience. This position offers the opportunity to shape technology strategy, influence enterprise priorities, develop future leaders, and drive meaningful outcomes for clients and the firm.

• Lead multiple technology and product delivery teams, aligning priorities, resources, and execution with firm and client experience objectives.
• Develop and execute department strategy, roadmaps, and delivery plans that support digital client experience initiatives and long-term business goals.
• Foster strong partnerships across Product Management, UX, Quality Engineering, Enterprise Architecture, Shared Services, and business stakeholders to deliver high-value solutions.
• Drive continuous improvement in product delivery, operational excellence, quality, usability, reliability, and speed to market.
• Lead, coach, and develop leaders and associates, creating an inclusive environment focused on growth, engagement, and succession planning.
• Establish measurable success metrics and hold teams accountable for delivering client, operational, and business outcomes.
• Ensure adherence to enterprise architecture, risk management, information security, compliance, and change management standards.
• Manage departmental investments and resources responsibly while identifying opportunities to improve efficiency, scalability, and team effectiveness.

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• 7+ years of experience leading technology, software delivery, digital product, or related functions.
• Experience leading managers, team leaders, project leaders, or cross-functional technology teams.
• Demonstrated success delivering technology solutions through agile, product-based, or iterative delivery approaches.
• Strong understanding of software development lifecycle practices, technology operations, quality engineering, and change…