Returns Administrator - St Louis, MO

Job Overview

The Returns Administrator is responsible for leading and executing advanced testing processes to ensure the quality and performance of electrical, electronic, and mechanical parts and materials. This position supports engineering activities by participating in the design, test development, check‑out, modification, fabrication, and the assembly of new electrical and mechanical systems. The Test Technician III will identify improvements to our processes and procedures and ensure that testing and quality is a core value that comes first for our team.

• Manage the end-to-end returns process, including initial return validation, RMA creation in the ERP system, approval coordination, and post‑RMA follow‑up activities as required.
• Collaborate with the warehouse to ensure returned materials are received into inventory accurately and in a timely manner.
• Meet daily productivity and workflow expectations established by management.
• Work with Contract Manufacturers to process RMAs at their facilities.
• Coordinate stock buy‑back and scrap processes.
• Manage and resolve carrier claims.
• Partner with Transportation and Customer Service teams to resolve open sales order and shipment issues.
• Deliver a high level of customer service to both internal and external customers in alignment with departmental objectives.
• Attend and/or lead weekly meetings with cross‑functional stakeholders to ensure timely RMA closure.
• Collaborate closely with internal departments including Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics.
• Accurately interpret and communicate data from the ERP system.
• Manage multiple shared mailboxes and efficiently resolve a high volume of customer inquiries.
• Regularly review existing processes and implement process improvements as needed.
• Provide RMA process training to internal and external stakeholders as required.

• One to three years of customer service or related experience.
• Strong written and verbal communication skills.
• Experience with SAP or similar ERP systems preferred.
• Proficiency in Microsoft Excel.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.