Account Management Specialist

Job Description

The Account Management Specialist will work closely with assigned customer accounts to resolve issues, manage accessorial charges, and optimize transportation solutions.

Responsibilities include:

• Develop proactive relationships with customers and resolve issues and concerns promptly.
• Determine billable accessorial charges, follow company processes, minimize disputes, assist in collections, and collaborate with Account Managers to reduce charges.
• Manage, monitor, and report order acceptance, maintenance, and accessorials via email, phone, and Hub Group transportation management systems.
• Offer alternative transportation solutions by analyzing internal and external account metrics.
• Ensure customers receive the best product at the lowest possible cost; maximize margin, network efficiency, and On‑Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notifications and problem resolution.
• Maximize hub profitability and reduce customer cost exposure by managing assets such as container pools in collaboration with Operations.
• Maintain quality service by monitoring standards, advising supervisors of potential problems, and working with Managers, Account Management, and Operations Groups to resolve single‑load concerns in a timely manner.
• Perform additional duties, responsibilities, and activities as assigned or changed from time to time.
• Work weekend rotations when scheduled.

• Bachelor’s degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax, and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, and Word.
• Highly effective verbal and written communication skills.
• Attention to detail, strong organizational skills, and a customer‑focused attitude.

Up to $50,000 per year base salary + bonus eligibility.

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

Hub Group is the premier, customer‑centric supply chain company offering comprehensive transportation and logistics management solutions. We design, continually optimize, and apply industry‑leading technology to our customers’ supply chains for better service, greater efficiency, and total visibility. As an award‑winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers worldwide pursue "The Way Ahead"—a commitment to service, integrity, and innovation.

For more information, visit