Parts Purchaser

Responsibilities

• Assist managers, technicians, and customers in identifying required parts and accessories by researching heavy- and light-duty trucks, truck bodies, and aerial equipment.
• Quote, order, and stock parts to support service repair orders and retail sales while meeting cost, quality, and delivery objectives.
• Professionally handle parts inquiries and sales via phone, email, walk‑in traffic, and remote communication channels.
• Provide remote parts support to other facilities through email, phone calls, Microsoft Teams, and text messages, including interbranch requests and parts research.
• Maintain detailed knowledge of parts associated with assigned product lines and remain current on new products and updates.
• Determine part availability, pricing, and delivery timelines; proactively communicate delays or backorders.
• Create and maintain accurate parts numbers, supplier records, and the parts master file.
• Research, evaluate, and build relationships with OEM and aftermarket suppliers based on price, quality, availability, service, and reliability.
• Verify correct parts application to each repair order and ensure proper documentation.
• Create customer orders and purchase orders as required.
• Monitor incoming parts and follow up on backordered or delayed items to meet repair and customer commitments.
• Assist with physical inventory counts and year‑end inventory activities.
• Support sales, margin, and profitability objectives through accurate quoting and efficient purchasing decisions.

• Previous experience in parts purchasing, parts sales, or a similar role.
• Knowledge of heavy- and light-duty trucks and equipment preferred.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to pass a pre‑employment drug test.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast‑paced environment and adapt to changing priorities.
• Self‑motivated, dependable, and deadline‑driven with a strong attendance record.
  
  Proficient with computers and able to quickly learn new systems; working knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong customer service orientation with professional communication skills.
• Ability to perform basic mathematical calculations including fractions, percentages, ratios, and proportions.
• Ability to read, interpret, and communicate information from manuals, procedures, and work‑related documents.
• Positive attitude and ability to maintain a professional demeanor with customers and team members.
• Must be able to communicate effectively both verbally and in writing in a professional manner.