Supply Chain Operations Analyst

The Supply Chain Operations Analyst is responsible for managing the day-to-day execution of the U.S. supply chain and customer fulfillment process. This role owns the end-to-end order-to-cash process, ensuring customer orders are processed accurately, shipments are coordinated efficiently, inventory transactions are completed in SAP, and invoices are generated on time. Additional responsibilities include inventory reconciliations, logistics coordination, production planning support, purchasing activities and continuous improvement initiatives that improve operational efficiency and customer service.

Essential Duties and Responsibilities include the following:

Customer Order Management

· Manage the complete order-to-cash process for the U.S. business.

· Review and process customer purchase orders for accuracy and completeness.

· Enter and maintain customer sales orders in SAP.

· Coordinate order fulfillment with third-party warehouses.

· Schedule outbound shipments with freight carriers.

· Monitor shipments through delivery and proactively communicate order status.

· Resolve order discrepancies, shipping issues, and customer inquiries.

· Process goods issue and other inventory transactions in SAP.

· Generate and process customer invoices.

· Maintain accurate customer master and shipping information as needed.

· Ensure customer orders are fulfilled accurately and on time while meeting service expectations.

Logistics & Distribution

· Coordinate domestic shipments between warehouses and customers.

· Manage warehouse transfer orders and associated logistics.

· Work with warehouse partners to resolve receiving, inventory, and shipment discrepancies.

· Coordinate with freight providers to ensure timely deliveries.

· Monitor transportation performance and identify opportunities for improvement.

Inventory Management

· Perform monthly book-to-book inventory reconciliations with third-party warehouses.

· Investigate inventory discrepancies and coordinate corrective actions.

· Support annual physical inventories and financial audits.

· Monitor inventory accuracy within SAP.

· Maintain inventory records through timely and accurate transaction processing.

Production Planning & Procurement

· Support production planning activities to ensure product availability.

· Assist in developing production schedules based on customer demand.

· Coordinate raw material purchases to support manufacturing.

· Monitor material availability and supplier deliveries.

· Work closely with manufacturing to resolve production constraints.

· Support inventory replenishment planning.

SAP & Process Management

· Perform supply chain transactions within SAP.

· Maintain accurate master data where applicable.

· Ensure timely and accurate completion of inventory and logistics transactions.

· Develop and document standard operating procedures.

· Identify opportunities to improve operational efficiency and customer service.

Cross Functional Collaboration

· Partner with Sales, Customer Service, Finance, Manufacturing, Warehousing, and Logistics providers to support customer fulfillment.

· Participate in continuous improvement initiatives.

· Support implementation of new supply chain processes and systems.

· Provide operational reporting and analysis as requested.

· Perform other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

· Customer Focus Committed to providing exceptional service while balancing operational requirements.

· Attention to Detail Maintains a high level of accuracy in order processing, inventory transactions, and documentation.

· Organization & Time Management Effectively prioritizes multiple tasks in a fast-paced environment while meeting deadlines.

· Problem Solving Identifies issues quickly, analyzes root causes, and implements practical solutions.

· Communication Builds positive working relationships across departments and effectively communicates with customers, warehouse partners, freight providers, and suppliers.

· Adaptability Comfortable managing changing priorities and learning new responsibilities as the supply chain organization evolves.

· Continuous Improvement Looks for…