Repair Technician

Description

This position is responsible for the repair and upkeep of drain cleaning equipment.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

Requirements

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Logs incoming repairs into the store in the repair portal with serial numbers
• Quotes all repairs within three (3) business days of receipt
• Works with Territory Manager to determine parts needed
• Makes approved repairs per the Territory Manager
• Notifies Territory Manager when customer repairs are complete
• Repairs all drain equipment, such as jetters, cameras, and sewer machines
• Establishes relationships with customers and resolves issues related to repairs
• Prepares Daily Repair Summaries
• Follows all company safety requirements
• Loads and unloads equipment
• Punctuality and regular attendance

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Assists in pulling customer orders for pickup and shipping
• Prepares and print shipping labels and pack and seal boxes
• Assists the Territory Manager with maintaining repair specific inventory
• Picks up and delivers repair and new equipment to customers
• All other duties as assigned

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Physical ability to do work requires but not limited to bending, sitting and standing for 8+ hours
• Physical ability to do work requires lifting 1 to 60 pounds
• Must be able to drive a forklift and company vehicles
• Must be able to load and unload equipment with or without assist

COMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Ability to change focus frequently and often while being detail oriented and well organized
• Strong mechanical mindset
• Ability to solve problems and work independently and as a team
• Ability to communicate effectively with customers, management, and inter-department personnel
• Strong computer skills with Microsoft (Word, Excel, and Outlook)
• Strong work ethic and positive attitude
• Able to work in a high-pressure, challenging environment

EDUCATION & EXPERIENCE:

REQUIRED:

• High school diploma or equivalent
• Clean driving record with a valid driver license

PREFERRED:

• 2-3 years prior repair or mechanical experience
• Experience in repairing drain cables and drain cleaning machines
• 1-2 years of welding experience

ADDITIONAL INFORMATION:

• Minimal travel may be required for training