HVAC Engineer

Job Description Summary

The HVAC Engineer is responsible for the operation, maintenance, repair, and optimization of all heating, ventilation, air conditioning, and related building systems to ensure a safe, comfortable, and refined guest experience in alignment with Royal Sonesta luxury brand standards. This role supports 24/7 hotel operations through preventive maintenance, energy management, rapid response to service requests, and strict adherence to safety and compliance requirements.

• Operate, monitor, inspect, repair, and maintain facility systems, including:
  • HVAC systems
  • Lighting systems
  • Fire and life-safety systems
  • Environmental and building controls
  • Emergency power and electrical systems
  • Kitchen and refrigeration equipment
  • Company vehicles and other mechanical systems
• Perform maintenance and repairs throughout the property, including:
  • Interior and exterior building areas
  • Guest rooms, suites, and high-end furnishings
  • Laundry, kitchen, and refrigeration equipment
  • Water treatment systems, swimming pool, and spa-related equipment (where applicable)
• Ensure assigned systems and equipment are fully operational and prepared to support uninterrupted luxury guest experiences
• Execute preventive maintenance programs and assist with energy management initiatives to improve efficiency and reduce operating costs
• Respond promptly, discreetly, and professionally to guest room temperature, air quality, and maintenance concerns
• Read and interpret wiring diagrams, schematics, blueprints, and technical manuals
• Operate hand tools, power tools, diagnostic equipment, and computer-based maintenance systems
• Accurately document all work performed by completing work orders thoroughly and in a timely manner
• Coordinate repairs and room outages with Front Desk, Housekeeping, and Engineering to minimize guest impact
• Identify, report, and resolve unsafe conditions or malfunctioning equipment promptly
• Maintain strict compliance with OSHA, EPA, federal, state, and local regulations, as well as Royal Sonesta brand standards and property policies
• Safeguard tools, supplies, equipment, furnishings, electronics, and other hotel assets through proper inventory and asset control procedures
• Replenish supplies efficiently while minimizing waste
• Maintain professional appearance and uniform standards consistent with Royal Sonesta luxury expectations
• Promote teamwork and service excellence through daily communication and coordination with other departments
• Perform additional duties as assigned and assist in other areas of the hotel as needed to support operations

• Deliver a refined, personalized guest experience by anticipating individual needs and exceeding expectations
• Consistently follow the Royal Sonesta GUEST Service Model
  :
  • Greet all guests warmly and professionally
  • Use eye and ear contact and guest names when appropriate
  • Establish and anticipate guest needs
  • Solve and take ownership of all guest requests and concerns
  • Thank guests sincerely

• Build strong professional relationships with colleagues by treating all team members with respect, discretion, and dignity

• Associate degree or technical certification in HVAC, Mechanical Systems, or related field
  (Equivalent combination of education and experience may be considered)
• Minimum 3–5 years of HVAC experience in a hotel, resort, hospital, or large commercial facility
• EPA Section 608 Universal Certification required
• Working knowledge of HVAC systems, refrigeration cycles, controls, and indoor air quality
• Ability to read and interpret blueprints, schematics, and wiring diagrams
• Knowledge of ASHRAE standards and applicable mechanical codes

• Strong troubleshooting and problem-solving skills
• Guest-focused service mindset aligned with luxury hospitality standards
• Effective communication and teamwork skills
• Ability to prioritize tasks in a fast-paced, 24/7 environment
• High attention to detail and safety awareness

• Ability to lift, push, or pull up to 50 pounds
• Ability to climb ladders, access rooftops, and work in confined spaces
• Ability to stand, walk, bend, and work for extended periods