General Manager - Taco Buddha

overview

taco buddha was founded with a goal of top-down transparency, humility and high-performance. To attain high-performance, tb leaders focus on their people and to help them achieve their goals for now and into the future. Frequent communication, both structured and ad hoc is necessary to uphold tb values and to grow our people. By doing this, our people will serve our customers with grace and appreciate them with sincere hospitality.

the tb general manager is responsible for people and profit of his/her store unit/location. This position will report to the taco buddha brand operations manager and will manage (and develop) his/her direct reports. Managing and supporting the location’s foh and boh manager’s mission of best-in-class hospitality execution is paramount. Through leadership of the location’s foh and boh managers, this position ensures policies and procedures, maintaining a safe workplace and instilling a culture of “if it’s not great we don’t serve it” are followed.

This position is passionate about tb food quality, is results oriented, cares about profits, and has a passion to develop others.

for business success, team cohesiveness is in the forefront

• represents and exemplifies taco buddha’s core values and spirit
• promotes a cooperative effort and team spirit with high morale among employees

customers are the priority

• location ambassador for customer satisfaction. The buck stops with you
• models best-in-class hospitality and coaches the team to deliver the same
• addresses and alleviates all guest concerns; develops solutions to improve future service
• approaches all solutions from customer’s viewpoint as a customer advocate
• evaluates dine-in hybrid ordering and online ordering/to-go metrics and leverages opportunities to enhance customer satisfaction

coaching style leadership with an effective delegation approach

• communicates expectations clearly and has consistent follow-ups with team members
• delegates to team members to attain results without micro-managing
• helping with duties of other employees (e.g., host, counter, bar, dining, curbside/to-go) during peak business times and when necessary
• places a priority on proper training of new team members by following training processes (before scheduling that employee for a regular shift)

excels in nuts-and-bolts duties required for taco buddha’s sustained business growth

• ensures scheduling of team members to meet business needs
• ensures proper store opening/closing procedures
• drives compliance with safety, security, and sanitation standards
• ensures facility cleanliness by following and delegating proper cleaning processes
• ensures facility and equipment maintenance is performed as needed
• complies to food safety requirements by state and local authorities and the ability to inspire direct reports to oversee that requirement
• ensures proper inventorying and ordering of non-alcoholic and alcoholic beverages and maintaining cost of goods targets
• very proficient with erp system
• ensures cash handling accuracy per policy and procedure
• ensures standardization and consistency in food preparation and presentation
• performs daily inspections and periodic audits to check safety of equipment and facility
• ensures accurate and detailed manager logbook entries to pass on compliance of all nuts-and-bolts duties
• leads and creates initiatives to drive sales/profit and store performance
• collaborates with marketing manager to keep taco buddha in the forefront of customer’s minds with trendy marketing campaigns
• support boh operations manager with food cost control
• performing other work-related duties as assigned

• 5+ years of previous restaurant management experience
• high-level understanding of training and employee development concepts
• understanding of and comfortable working with digital/computerized equipment and platforms such as a pos, scheduling software and office reporting with microsoft office suite software
• ability to lead and foster teamwork with proper motivation style
• oral and written communication skills
• excellent with time management
• manager servsafe certification after 90…