Property Manager - Lago Vista

Mills Properties is an award-winning property management company with 34 communities located throughout St. Louis, Kansas City and Columbia, MO – and growing. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for living life’s best moments, we desire to see our team members excel and leave work every day with a sense of pride and accomplishment.

Mills Properties Core Values:

• Act Like an Owner
• Find a Better Way
• Go the Extra Mile
• Pay it Forward
• Achieve Together

We invest heavily in our team members with our Total Rewards Package. We are proud to share Mills Properties has been recognized as a Top Employee Benefits Award Winner. This includes both Missouri and National recognition in the areas of medical, dental, vision, life, disability, flexibility and time off, retirement and other supplemental benefits.

Our Total Rewards Package Includes:

• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule
• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only
• Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program
• Retirement Contributions – 401(k) employer sponsored plan and contributions
• Health Savings Account HSA – Employer contributions
• Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year). Active military team members are also provided up to five (5) paid workdays per calendar year for military training, drill, or related short-term service obligations
• Paid Holidays – Thirteen paid holidays per year
• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans
• Pet Insurance - Discounted options
• Team Member Assistance Fund – For team member qualifying events when criteria is met
• Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached
• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members
• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, anniversary gifts

About the role

We are looking for an experienced Property Manager with a people-centric mindset who will attract, develop, and retain a high-performing team through training, mentorship, and accountability. You will coach your team to achieve established goals and build lasting relationships with residents by anticipating their needs and exceeding their expectations, thereby creating exceptional experiences. Leveraging your strong financial acumen, you will manage a multi-million-dollar budget to ensure the preservation and profitability of the property.

Pay: based on experience and property size

How you will be successful

• Direct and oversee all aspects of the property’s operations, including processes, supervision, and coaching of team members.
• Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality, and exceed resident expectations.
• Review staff performance regularly, communicate expectations, and hold team members accountable through training, mentoring, and performance management. Maintain profitable operations by meeting KPIs and managing the property’s budgets.
• Partner with the marketing team to utilize creative marketing and social media strategies, thereby increasing qualified property traffic and improving closing ratios.
• Produce daily and weekly reports, send resident communications, and coordinate resident functions.
• Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed.
• Support the maintenance team by inspecting grounds for curb appeal, property safety and appearance, assisting with property cleanliness, picking up litter, and communicating service…