Senior Manager, Account Management; Evernorth - Marketing Agency

Overview

Senior Manager, Account Management – Evernorth Health Services

THE INTERNAL AGENCY We’re a full-service internal agency that just happens to take up residence inside a global health company. A company with an incredibly ambitious mission: to improve the health and vitality of those we serve. We show up every day to advance this mission for The Cigna Group, Cigna Healthcare and Evernorth Health Services
. It takes our unique blend of health care expertise and artful storytelling to craft meaningful campaigns, content and experiences that inspire healthy action.

Our team is seeking a Senior Manager, Account Management to lead strategic marketing initiatives for Evernorth Health Services
, a critical growth engine for the enterprise. This role requires a seasoned marketing leader who can adapt quickly in a dynamic environment, proactively identify solutions, and balance strategic vision with hands-on execution.

As a senior leader within the internal agency, you will serve as a trusted advisor to Evernorth business partners, providing strategic counsel, shaping marketing plans, and influencing decision-making at the highest levels. You will oversee a portfolio of high-impact projects, manage a team of account professionals, and ensure flawless delivery of creative work that advances Evernorth’s market position and drives measurable business outcomes.

Reporting to the Group Account Director, you will represent the best of our agency—building strong relationships and partnerships, setting and managing expectations, and delivering strategic and executional excellence. This role demands someone who can inspire and motivate teams
, foster collaboration across internal stakeholders and external vendors, and maintain operational rigor—even during periods of organizational change.

• Lead Strategic Marketing Initiatives:
  Serve as the primary point of contact for Evernorth Health Services leadership, translating business objectives into actionable marketing strategies and integrated campaigns.
• Adapt and Problem-Solve:
  Anticipate challenges, pivot quickly when priorities shift, and develop creative solutions to keep projects on track.
• Own Client Relationships:
  Build and maintain trusted partnerships with senior-level stakeholders, influencing marketing priorities and ensuring alignment with enterprise goals.
• Drive Creative Excellence:
  Oversee development of creative briefs, campaign strategies, and content that reflects Evernorth’s brand promise and differentiates in the marketplace.
• Inspire and Lead Teams:
  Provide leadership, coaching, and mentorship to account team members; foster a culture of collaboration, resilience, and accountability.
• Partner Across Ecosystem:
  Collaborate effectively with in-house teams, external vendors, and suppliers to deliver seamless execution of complex, multi-channel campaigns.
• Ensure Operational Rigor:
  Oversee project planning, resource allocation, and budget management for complex campaigns; ensure projects are delivered on time, on budget, and on strategy.
• Champion Innovation:
  Identify opportunities to enhance marketing effectiveness through new approaches, tools, and technologies.
• Represent Agency Values:
  Model and promote our core values—Intrinsically Motivated + Resourceful, Amazing + Awesome, Inspired + Enlightened, Passionate + Curious, Smart + Constructively Dissatisfied, Disciplined + Resilient.

• Bachelor’s degree; advanced degree or equivalent experience.
• 8+ years of experience in marketing, advertising, or communications, with at least 3+ years in a senior account management or client leadership role within an agency or in-house marketing organization.
• Proven ability to lead strategic marketing initiatives for complex businesses, ideally in healthcare or related industries.
• Exceptional communication, presentation, and relationship-building skills; ability to influence senior stakeholders.
• Strong leadership and team management capabilities; experience mentoring and developing talent.
• Highly adaptable and solutions-oriented; thrives in fast-paced, dynamic environments.
• Demonstrated ability to think strategically and execute…