Senior Manager, Customer Accounts & Capacity

G3 International is a freight brokerage company specializing in efficient and reliable transportation solutions for businesses worldwide. Leveraging cutting-edge technology and deep industry expertise, we optimize supply chains and deliver tailored logistic strategies. With a global network of trusted carriers and partners, G3 International handles diverse transportation needs, including full truckload, less-than-truckload (LTL), intermodal, and specialized freight. Driven by core values of trust, quality, and excellence, we are dedicated to delivering on time and exceeding client expectations.

G3 International simplifies logistics and ensures seamless operations for domestic and international shipping.

Location

Remote (with planned transition to an office-based environment in Q3–Q4 2026)

Overview

This is a senior, hands-on leadership role responsible for overseeing all customer-facing functions, driving margin performance, and supporting revenue growth through team leadership and strategic relationship management. This role focuses less on day-to-day transactional work and more on coaching teams, strengthening customer partnerships, improving profitability, and uncovering referral-based new business opportunities.

Key Responsibilities

Customer Leadership & Relationship Management

• Own and oversee all existing customer relationships at a senior level
• Serve as the primary escalation point for key accounts
• Build strong, long-term relationships with customers, with a focus on trust, retention, and referral generation
• Actively identify opportunities for customer expansion and introductions to new customers

Team Leadership & Coaching

• Lead, coach, and develop the Customer Service team and Account Executives
• Set performance expectations, workflows, and best practices for account management
• Provide ongoing coaching focused on communication quality, customer experience, and operational discipline
• Foster a culture of accountability, collaboration, and continuous improvement

Capacity & Margin Management

• Lead and support the Capacity team with a focus on margin improvement and disciplined pricing
• Work daily with capacity leadership to ensure freight is covered efficiently and profitably
• Coach capacity team members on rate negotiation, carrier selection, and margin awareness
• Monitor margin performance and help drive strategies to increase overall gross profit percentage
• Partner closely with the Accounting team on customer billing, invoicing accuracy, and issue resolution
• Support the resolution of billing disputes and ensure timely, professional communication with customers
• Drive inside sales efforts through referrals and introductions from existing customers
• Support new customer onboarding when opportunities arise
• Focus on quality, long-term business rather than high-volume transactional sales

Performance & Financial Accountability

• Monitor gross profit performance across managed accounts
• Track margin performance and support initiatives to exceed margin targets
• Contribute to revenue strategy and operational planning

Compensation

Base Salary + Bonuses + Commission

Commission & Incentives

• 20 percent commission on gross profit from new business personally brought in
• 1 percent commission on total existing gross profit.
• Additional 1 percent commission on total existing gross profit when overall margin reaches target.

This structure is designed to reward leadership, margin discipline, and sustainable growth, while aligning incentives with both new business development and overall company performance.

• Fully remote role initially
• Planned transition to an office-based environment in Q3–Q4 2026