Chief Operating Officer

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Full Time St. Louis, MO, US

3 days ago Requisition

The Chief Operating Officer (COO) serves as a key member of the Executive Management Team and is responsible for directing, coordinating, and optimizing the operational performance of the Federally Qualified Health Center (FQHC). Reporting directly to the Chief Executive Officer (CEO), the COO provides leadership for clinical operations, patient access, support services, quality improvement initiatives, and administrative functions to ensure the delivery of high-quality, patient-centered care.

The COO works collaboratively with the CEO, Chief Medical Officer (CMO), Chief Financial Officer (CFO), Chief Compliance Officer, Chief Human Resources Officer, and other organizational leaders to advance strategic initiatives, achieve operational excellence, maintain regulatory compliance, improve patient outcomes, and fulfill the organization's mission of serving underserved populations.

• Serve as an active member of the Executive Management Team, contributing to organizational strategy, decision-making, and long-term planning.
• Collaborate closely with the CEO, CFO, CMO, Chief Compliance Officer, Chief Human Resources Officer, and other executive leaders to achieve organizational goals and ensure alignment across all departments.
• Participate in the development, implementation, and evaluation of strategic initiatives, operational priorities, and organizational performance objectives.
• Foster communication and collaboration among clinical, operational, financial, compliance, and administrative leaders to support integrated service delivery and organizational effectiveness.
• Provide operational insight and recommendations to support Executive Management Team decisions regarding growth opportunities, resource allocation, workforce planning, and risk mitigation.
• Partner with executive leaders to identify and address operational challenges affecting patient care, financial performance, regulatory compliance, and employee engagement.
• Support Board of Directors and Board Committee activities by preparing reports, presenting operational performance data, and participating in strategic discussions as requested by the CEO.
• Lead and participate in cross-functional committees, leadership councils, and organizational initiatives that advance the health center's mission and strategic objectives.

• Direct and oversee the day-to-day operations of all health center locations and service lines.
• Ensure operational activities support the organization's mission, strategic plan, and growth objectives.
• Develop, implement, and monitor operational performance metrics, benchmarks, and productivity standards.
• Lead organizational initiatives that improve efficiency, effectiveness, patient experience, and service delivery.
• Implement operational improvements that enhance patient access, operational performance, and financial sustainability.
• Oversee expansion efforts, site development projects, and operational integration of new programs and services.

• Partner with the CMO and clinical leadership team to improve patient access, provider productivity, care coordination, and patient outcomes.
• Support implementation of evidence-based practices and patient-centered models of care.
• Monitor operational factors affecting quality outcomes, patient satisfaction, and care delivery performance.
• Ensure adequate staffing, equipment, technology, and resources are available to support high-quality patient care.
• Collaborate with clinical leaders to address workflow challenges and improve organizational efficiency.

• Collaborate with Compliance, Quality, and Risk Management teams to maintain readiness for HRSA Operational Site Visits (OSV), audits, and accreditation reviews.
• Oversee operational policies, procedures, internal controls, and organizational standards.
• Identify and mitigate operational risks while supporting organizational integrity and business continuity.
• Promote a culture of accountability, compliance, and ethical conduct throughout the organization.

• Promote and support a culture of continuous quality improvement throughout the organization.
• Utilize data analytics, dashboards, and…