Senior Janitorial Manager

• Provide strategic oversight and direction for janitorial operations across assigned accounts, facilities, or portfolios.
• Lead, mentor, and develop janitorial managers, supervisors, and frontline staff to achieve operational goals and performance standards.
• Establish and maintain cleaning standards, procedures, and key performance indicators (KPIs) aligned with organizational objectives.
• Drive continuous improvement initiatives to enhance service quality, productivity, and cost efficiency.
• Conduct routine operational assessments and audits to ensure compliance with company standards and customer expectations.

Subject Matter Expertise

• Serve as the primary technical expert on custodial best practices, cleaning procedures, equipment, chemicals, and industry standards.
• Develop and implement standardized operating procedures (SOPs), training programs, and quality assurance processes.
• Evaluate emerging cleaning technologies, automation solutions, equipment, and sustainable cleaning practices.
• Provide guidance on floor care programs, specialty cleaning services, infection prevention protocols, and high-performance cleaning methodologies.
• Support complex problem-solving and resolution of operational challenges across multiple locations.

Quality Assurance & Compliance

• Conduct regular facility inspections, audits, and performance reviews to ensure exceptional service delivery.
• Ensure compliance with OSHA regulations, safety procedures, environmental standards, and customer-specific requirements.
• Maintain expertise in chemical safety, SDS documentation, proper equipment usage, and risk mitigation practices.
• Investigate service issues, incidents, and customer complaints, implementing corrective action plans as needed.

Workforce Management

• Partner with operations leaders to optimize staffing models, scheduling practices, and labor utilization.
• Participate in recruiting, hiring, onboarding, and retention initiatives for janitorial management and frontline teams.
• Deliver advanced coaching, training, and leadership development programs.
• Foster a culture of accountability, engagement, safety, and continuous improvement.

Client & Stakeholder Management

• Build and maintain strong relationships with clients, facility management teams, and internal stakeholders.
• Act as a trusted advisor on janitorial operations and service delivery improvements.
• Support contract transitions, new business implementation, and operational start-ups.
• Participate in client presentations, business reviews, and service improvement initiatives.
• Assist with budget development, labor forecasting, and operational planning.
• Monitor operational metrics, costs, productivity, and inventory management.
• Analyze performance data and generate reports identifying trends, opportunities, and corrective actions.
• Ensure efficient management of equipment, supplies, and cleaning chemical inventories.

Required Qualifications

• High school diploma or equivalent required;
  Associate's or Bachelor's degree in Facilities Management, Business Administration, Environmental Services, or related field preferred.
• Minimum 7-10 years of progressive janitorial, custodial, environmental services, or facilities management experience.
• Minimum 3-5 years of leadership experience managing managers, supervisors, and large frontline teams.
• Demonstrated expertise in commercial cleaning operations, floor care, equipment management, and custodial best practices.
• Strong knowledge of OSHA standards, workplace safety requirements, and environmental compliance.
• Proven ability to lead multiple sites, large teams, and complex operations.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication, presentation, and interpersonal abilities.

Proficiency in Microsoft Office…