General Manager II

Description

Job Title:

General Manager II – Commercial

Location:

St. Louis, MO (STL)
The selected candidate must be willing and able to relocate to the Dallas Fort Worth area following completion of the five-month training period, to assuming responsibility for DFW operations.

Fox Trot Aviation Services is seeking a consistently hard-working General Manager II out of the St. Louis Lambert International Airport (STL), who is committed to reliable quality service, customer relationships, and building a rock steady team.
The selected candidate must be willing and able to relocate to the DFW area following completion of the five-month training period, to assuming responsibility for DFW operations.

This role ensures safety, quality, client satisfaction, and financial performance across all operations. Because commercial stations run overnight and around the clock, the GM II is a working manager — approximately 75% of the role is hands-on floor work during peak banks, turnovers, and coverage gaps, with the remaining 25% dedicated to leadership and administration. The GM II works through Operations Managers, Aviation Supervisors, and team leads to manage staffing, scheduling, equipment, airline client relations, training, and adherence to company and airport standards.

• Conduct regular inspections to ensure adherence to company safety policies, client-specific requirements, and airport authority rules.
• Identify safety gaps and implement corrective actions to maintain a safe working environment on the ramp, in the cabin, and in the facility.
• Lead safety briefings, training sessions, and maintain collaboration with the Safety/Training Department.
• Ensure HIT forms are completed as hazards are identified and that corrective actions are tracked to closure.
• Participate in incident investigations and follow up on corrective measures.

• Oversee daily operations across all service verticals within the location, including overnight (3rd shift) and weekend/holiday coverage.
• Ensure 7-day-per-week, 24-hour coverage of the station is maintained and that schedules align with airline flight banks and turn times.
• Maintain staffing levels, approve schedules, and ensure efficient workflow across all shifts.
• Work alongside the team during peak periods, irregular operations, and coverage gaps to ensure on-time aircraft release (approximately 75% hands-on).
• Monitor performance of Operations Managers, supervisors, and team leads, providing guidance and coaching as needed.
• Approve personnel actions such as raises, promotions, or disciplinary measures in alignment with ownership guidelines.

• Maintain complete and current badging records for all team members in compliance with airport authority and TSA requirements.
• Coordinate with the back office to ensure timely badging, background checks, drug screening, and onboarding of new hires.
• Serve as the location point of contact for airport authority, airline station leadership, and third-party audits.
• Ensure company vehicles and GSE operating on the AOA are compliant, insured, and properly marked.

• Evaluate and recommend equipment purchases and capital improvements within budgetary limits.
• Ensure maintenance and safety compliance of all equipment, company vehicles, and ground support equipment.
• Monitor inventory levels and coordinate timely supply procurement using Foxtrot and vendor internal systems.

• Serve as the primary liaison to airline station management and other commercial clients to address concerns, provide solutions, and maintain strong relationships.
• Ensure all work meets contractual obligations, service…