Supervisor, Facility Support 1st Shift

This position requires scheduling flexibility. The ability to work weekends and holidays.

Summary:

Supervises and coordinates activities of staff engaged in cleaning and maintenance of the Garden’spremises.

Trains staff in all housekeeping techniques to ensure a clean and safe environment.

Assists with duties of the Manager of Facility Support andother departments in the division as needed.

Essential Duties and Responsibilities:

• Plans, coordinates, and prioritizes housekeeping and facility set-up efforts. Understands all area assignments for both shifts andmake changes as needed.
• Supervises, trains, and assists staff; schedules assignments, setups and adheres to deadlines, policies and procedures.
• Provides training and daily supervision to Facility Support staff; promotes a culture of teamwork and mutual support; monitors employee’s productivity, workload and morale with the goal of promotin g employee satisfaction.
• Develops, maintains, and monitors effective inventory control and equipment maintenance programs.
• Reviews and approves timekeeping through the Dayforce system.
• Coaches and develops employees for success.
• Remains alert, courteous and helpful to visitors and employees at all times.
• Inspects completed work for conformance to standards.
• Implements proven programs that will reduce supply cost.
• Writes, deliver and enforce corrective action notices with Manager’s permission.
• Reports all accidents, injuries and near-miss accidents immediately.
• Operates all Garden equipment in a safe, responsible manner; maintains general care of tools, and equipment Refers more serious problems to Manager.
• Ensures that all applicable safety standards are followed: informs employees and volunteers of safety guidelines and safe working practices and routinely monitors to enforce them.
• Meets expected attendance guidelines.
• Behaves and communicates in a manner that promotes and fosters a culture of teamwork and cooperation, within our division and throughout the Garden, with coworkers, supervisors/managers, volunteers, visitors and employees.
• Follows all Garden staff policies and procedures, including MBG Employee Handbook and established Safety Protocols.
• Performs other duties as assigned.

Supervisory Responsibilities:

This position directly supervises 1st shift employees in Facility Support role. Oversees contract employees or as needed.

Core Competencies:

• Communication– Listens to others and asks questions for clarification;
  Writes clearly and presents information accurately;
  Speaks professionally and responds well to questions;
  Supports positive visitor relations.
• Collaboration– Demonstrates teamwork and promotes respect in the workplace;
  Engages in problem solving and group initiatives;
  Cooperates in implementing procedures and process improvements;
  Strives for positive visitor experiences.
• Accountability– Demonstrates commitment to responsibilities and adaptable to changes;
  Effectively prioritizes, troubleshoots and takes appropriate actions;
  Follows policies and procedures, meets deadlines, quality, and safety standards;
  Strives to proactively, address visitor and internal colleagues’ concerns.
• Problem Solving– Identifies and resolves problems;
  Includes supervisor before taking action as necessary;
  Recommends solutions, demonstrates creativity and resourcefulness;
  Exhibits sound and accurate judgment in decision making process;
  Includes appropriate people in making decisions.
• Stewardship– Promotes and adheres to sustainability, safety and security protocols;
  Fosters a culture of respect, diversity and inclusion;
  Demonstrates effective and prudent use of Garden resources;
  Maximizes contributions during work hours.

• Leadership:
  Leadership competency incorporates a cluster of knowledge, skills and abilities required for…