Field Services Engineer

Role Description

CHIRON America Inc., based in Charlotte, North Carolina, is part of the CHIRON Group SE, a leader in CNC vertical milling and mill-turn machining centers, turnkey solutions, and automation systems. The CHIRON Group is globally recognized for its innovative manufacturing technologies and comprehensive digital solutions. With production facilities, development centers, and sales subsidiaries worldwide, CHIRON caters to key industries such as automotive, aerospace, mechanical engineering, medicine, and precision engineering.

The company is committed to delivering high-quality, efficient, and customizable solutions to meet the needs of its global clients.

The Field Service Engineer based out of St Louis, MO is responsible for the installation, troubleshooting and repair of CHIRON Group CNC machining centers with total customer satisfaction in mind and ensuring the users of Chiron machines are satisfied with its performance.

• Troubleshoot and repair CNC machining centers.
• Setup, install, and commission of CNC machines and install retrofits.
• Conducts training on the operation and maintenance of CNC machining centers.
• Assures machine performance to the OEM specification.
• Renders technical advice and acts as a trusted advisor to customers.
• Provides detailed reports upon completion of service jobs.
• Maintains good communication with Service Department personnel both remote and at the headquarters in Charlotte, NC.
• 100% nationwide travel including some travel to Canada, Mexico and Germany.
• Works nights and weekends if necessary.

• Advanced understanding of mechanical and electrical troubleshooting techniques on CNC machining centers.
• Ability to read mechanical drawings and electrical schematics.
• Decision maker with positive attitude and ability to multi-task.
• Intermediate computer skills and Basic Microsoft Office (Word, Excel, Outlook) skills.
• Self-motivated, customer-centric.
• Strong communication skills, both verbal and written.

• High School diploma or equivalent required.
• Minimum of 10 years’ experience troubleshooting and repairing up to 5-Axis CNC machining centers required.
• Experience working on CHIRON machining centers, Fanuc or Siemens Control desired.
• Valid driver’s license/passport required.

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to grasp or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, bend, twist, crouch, or crawl; and talk and hear. The employee is occasionally required to walk, sit, climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

The employee occasionally operates a computer and other office equipment.

The employee is required to drive a motor vehicle safely day or night or travel by air; sit on a regular basis, often for long periods of time while driving/flying or completing desk work.